Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

50 Powerful Ideas You Can Use to Keep Your Customers - 3rd edition

50 Powerful Ideas You Can Use to Keep Your Customers (ISBN10: 1564145999; ISBN13: 9781564145994)
ISBN13: 978-1564145994
ISBN10: 1564145999

Summary: Have you had a poor customer service experience lately? Foolish question, right? Everyone has faced rude or unhelpful people, bought disappointing products, or had other unpleasant incidents as a customer. And it¹s a killer for our businesses.

Since publishing the first edition of the 50 Powerful Ideas You Can Use to Keep Your Customers in 1992, the challenges of keeping customers or creating customer loyalty has become even more urgent. The economic ...show moregood times of the 1990s have given way to a bumpy ride in the early 2000s. The dot com boom and bust has reminded us all that businesses cannot thrive on a trendy idea alone. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service.

Getting and maintaining loyal customers affects an organization¹s bottom line more than any ad campaign, marketing program, or PR effort. Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that creatively apply a constant flow of small, customer-centered innovations see consistent and persistent strengthening of their customer base.

This book is designed to get all managers and employees thinking about the little things that can make all the difference. If everyone in an organization improves awareness of the simple yet powerful ideas in this volume, the company can and will see dramatic improvements in service and customer loyalty. The impact on the bottom line will be dramatic. ...show less

Edition/Copyright: 3RD 02
Cover: Paperback
Publisher: Career Press, Inc.
Published: 01/28/2002
International: No



List Price: $11.99
Used $4.68
Used
Save $7.31 (61%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 12 hours and 58 minutes and it ships by Noon CT tomorrow!
New  Currently Sold Out
Rental $9.99
Due back 12/19/2014
Marketplace sellers starting at $1.99

50 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for 50 Powerful Ideas You Can Use to Keep Your Customers
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (50)  |  New (5)  |  Like New (2)  |  Very Good (9)  |  Good (28)  |  Acceptable (6)

Price
 
Condition
Seller
Comments
$4.68
+$3.99 s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for $3.99. FREE Ground Shipping over $25! Very good condition (Certified Used). Trackable expedited shipping options available.
$12.21
+$3.99 s/h
Add marketplace to your cart
New
Barnes & Noble.com
Various Shipping Locations, USA
Seller Rating: 5
Brand new, ships from the closest shipping location to your shipping address!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
One Planet Books
Columbia, MO
Seller Rating: 4.55
Ships same day or next business day! UPS expedited shipping available (Priority Mail for AK/HI/APO/PO Boxes). Used sticker & some writing and/or highlighting. Used books may not include working access ...show more code or dust jacket ...show less
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
SellBackYourBook
Aurora, IL
Seller Rating: 4.46
1564145999 Item in very good condition and at a great price! Textbooks may not include supplemental items i.e. CDs, access codes etc... All day low prices, buy from us sell to us we do it all!!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Wonder Book
Frederick, MD
Seller Rating: 4.64
Good condition.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
RRBooks
San Jose, CA
Seller Rating: 4.68
VG Nice copy with light cover wear. Pages clean with tight binding.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
purple_whale_123
aurora, IL
Seller Rating: 4.21
1564145999 Item in good condition and ready to ship!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
thriftbooks-com
Auburn, WA
Seller Rating: 4.58
Light shelf wear and minimal interior marks. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Blue Cloud Books
Phoenix, AZ
Seller Rating: 4.54
This book has a light amount of wear to the pages, cover and binding. Blue Cloud Books ??? Hot deals from the land of the sun.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
OwlsBooks-TRM
Toledo, OH
Seller Rating: 4.43
Giving great service since 2004: Buy from the Best! 4,000,000 items shipped to delighted customers. We have 1,000,000 unique items ready to ship! Find your Great Buy today!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
HippoBooks-DB
Toledo, OH
Seller Rating: 4.53
Our feedback rating says it all: Five star service and fast delivery! We have shipped four million items to happy customers, and have one MILLION unique items ready to ship today!
Page:   1     2     3     4     5     |   Next >
Close
Close
Close