Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

50 Powerful Ideas You Can Use to Keep Your Customers - 3rd edition

50 Powerful Ideas You Can Use to Keep Your Customers (ISBN10: 1564145999; ISBN13: 9781564145994)
ISBN13: 978-1564145994
ISBN10: 1564145999

Summary: Have you had a poor customer service experience lately? Foolish question, right? Everyone has faced rude or unhelpful people, bought disappointing products, or had other unpleasant incidents as a customer. And it¹s a killer for our businesses.

Since publishing the first edition of the 50 Powerful Ideas You Can Use to Keep Your Customers in 1992, the challenges of keeping customers or creating customer loyalty has become even more urgent. The economic ...show moregood times of the 1990s have given way to a bumpy ride in the early 2000s. The dot com boom and bust has reminded us all that businesses cannot thrive on a trendy idea alone. Ultimately, every successful enterprise must attract, serve, and win the loyalty of customers by providing worthwhile products and delivering excellent service.

Getting and maintaining loyal customers affects an organization¹s bottom line more than any ad campaign, marketing program, or PR effort. Turned-off customers produce devastating ripple effects that quickly drag companies into a morass of mediocrity, while organizations that creatively apply a constant flow of small, customer-centered innovations see consistent and persistent strengthening of their customer base.

This book is designed to get all managers and employees thinking about the little things that can make all the difference. If everyone in an organization improves awareness of the simple yet powerful ideas in this volume, the company can and will see dramatic improvements in service and customer loyalty. The impact on the bottom line will be dramatic. ...show less

Edition/Copyright: 3RD 02
Cover: Paperback
Publisher: Career Press, Inc.
Published: 01/28/2002
International: No



List Price: $11.99
Used $4.68
Used
Save $7.31 (61%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 2 days, 13 hours and 3 minutes and it ships by Noon CT Monday!
New  Currently Sold Out
Rental $9.99
Due back 12/19/2014
Marketplace sellers starting at $1.99

54 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for 50 Powerful Ideas You Can Use to Keep Your Customers
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (54)  |  New (3)  |  Like New (1)  |  Very Good (8)  |  Good (36)  |  Acceptable (6)

Price
 
Condition
Seller
Comments
$1.99
+$3.99 s/h
Add marketplace to your cart
LikeNew
Blue Cloud Books
Phoenix, AZ
Seller Rating: 4.54
This book is almost new and shows only very slight signs of wear. Blue Cloud Books ??? Hot deals from the land of the sun.
Page:   1  
Close
Close
Close