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Achieving Quality Through Continual Improvement

Achieving Quality Through Continual Improvement - 99 edition

ISBN13: 978-0471092209

Cover of Achieving Quality Through Continual Improvement 99 (ISBN 978-0471092209)
ISBN13: 978-0471092209
ISBN10: 0471092207
Cover type: Print On Demand
Edition/Copyright: 99
Publisher: John Wiley & Sons, Inc.
Published: 1999
International: No

List price: $245.50

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Achieving Quality Through Continual Improvement - 99 edition

ISBN13: 978-0471092209

Claude W. Burrill and Johannes Ledolter

ISBN13: 978-0471092209
ISBN10: 0471092207
Cover type: Print On Demand
Edition/Copyright: 99
Publisher: John Wiley & Sons, Inc.

Published: 1999
International: No
Summary

The quality of goods, services and information products depends on the underlying processes that are needed for their creation and these processes must be designed, constructed, operated and continually improved. This book addresses the managerial aspects improving the quality of all processes to stay competitive in today's marketplace and provide the quality goods and services that are now demanded..

Table of Contents

Introduction to Quality.
History of the Quality Movement.
The Value of Implementing Quality.
People and Quality.
Products, Processes, and Quality.
Exploring the Meaning of Quality.

A PROCESS VIEW OF QUALITY.

The Production Process.
Creating a Production Process.
The Specification Process.
The Design Process.
The Create Process.
The Examine Process.

MANAGEMENT ISSUES IN ACHIEVING QUALITY.

The Quality System.
Establishing a Culture for Quality.
Managing Quality.
Quality and People Management.

STABILIZING QUALITY.

Stabilizing the Quality System.
Managing by Facts: Data Gathering and Data Classification.
Data Analysis and Data Presentation.
Statistical Techniques for Achieving Quality.

IMPROVING QUALITY.

Quality Improvement.
Quality Improvement Initiatives.
Quality Innovation.

CONCLUSION.

Optimism for the Future: Quality Awards and Success Stories.

Appendix.
Index.

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