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Achieving Quality Through Continual Improvement

Achieving Quality Through Continual Improvement - 99 edition

Achieving Quality Through Continual Improvement - 99 edition

ISBN13: 9780471092209

ISBN10: 0471092207

Achieving Quality Through Continual Improvement by Claude W. Burrill and Johannes Ledolter - ISBN 9780471092209
Cover type: Print On Demand
Edition: 99
Copyright: 1999
Publisher: John Wiley & Sons, Inc.
Published: 1999
International: No
Achieving Quality Through Continual Improvement by Claude W. Burrill and Johannes Ledolter - ISBN 9780471092209

ISBN13: 9780471092209

ISBN10: 0471092207

Cover type: Print On Demand
Edition: 99

List price: $250.75

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Summary

The quality of goods, services and information products depends on the underlying processes that are needed for their creation and these processes must be designed, constructed, operated and continually improved. This book addresses the managerial aspects improving the quality of all processes to stay competitive in today's marketplace and provide the quality goods and services that are now demanded..

Table of Contents

Table of Contents

Introduction to Quality.
History of the Quality Movement.
The Value of Implementing Quality.
People and Quality.
Products, Processes, and Quality.
Exploring the Meaning of Quality.

A PROCESS VIEW OF QUALITY.

The Production Process.
Creating a Production Process.
The Specification Process.
The Design Process.
The Create Process.
The Examine Process.

MANAGEMENT ISSUES IN ACHIEVING QUALITY.

The Quality System.
Establishing a Culture for Quality.
Managing Quality.
Quality and People Management.

STABILIZING QUALITY.

Stabilizing the Quality System.
Managing by Facts: Data Gathering and Data Classification.
Data Analysis and Data Presentation.
Statistical Techniques for Achieving Quality.

IMPROVING QUALITY.

Quality Improvement.
Quality Improvement Initiatives.
Quality Innovation.

CONCLUSION.

Optimism for the Future: Quality Awards and Success Stories.

Appendix.
Index.

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