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Achieving Service Excellence : Strategies for Healthcare

Achieving Service Excellence : Strategies for Healthcare - 2nd edition

ISBN13: 978-1567933277

Cover of Achieving Service Excellence : Strategies for Healthcare 2ND 10 (ISBN 978-1567933277)
ISBN13: 978-1567933277
ISBN10: 1567933270
Cover type: Paperback
Edition/Copyright: 2ND 10
Publisher: Health Administration Press
Published: 2010
International: No

List price: $96.00

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Achieving Service Excellence : Strategies for Healthcare - 2ND 10 edition

ISBN13: 978-1567933277

Myron D. Fottler

ISBN13: 978-1567933277
ISBN10: 1567933270
Cover type: Paperback
Edition/Copyright: 2ND 10
Publisher: Health Administration Press

Published: 2010
International: No
Summary

On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.

List price: $96.00
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