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Achieving Service Excellence : Strategies for Healthcare - 2nd edition

by Myron D. Fottler

Achieving Service Excellence : Strategies for Healthcare (ISBN10: 1567933270; ISBN13: 9781567933277)
ISBN13: 978-1567933277
ISBN10: 1567933270

Summary: On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this ...show morevaluable guide presents the best available information on providing superior service. ...show less

Edition/Copyright: 2ND 10
Cover: Paperback
Publisher: Health Administration Press
Published: 11/01/2009
International: No

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All pages are intact, and the spine and cover are also intact. May have some usage wear, missing or damaged dust jacket, stickers, cover creases, bumped corners, bent pages, remainder mark, previous o ...show morewner label or name, inscription, notes, underlining and/or highlighting. Text only; no CDs, InfoTrac, Access Codes, Activation Keys, or other inclusions, unless otherwise noted. ...show less
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Paperback Good Some highlighting at beginning of book, else still fine reading copy.
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Second Good [ No Hassle 30 Day Returns ] [ Edition: Second ] Publisher: Health Administration Press Pub Date: 12/24/2009 Binding: Paperback Pages: 440.
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Chicago, IL 2010 Hard cover 2nd New ed. Good. Glued binding. 440 p. Contains: Illustrations. ACHE Management.
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