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Achieving Service Excellence : Strategies for Healthcare - 2nd edition

by Myron D. Fottler

Achieving Service Excellence : Strategies for Healthcare (ISBN10: 1567933270; ISBN13: 9781567933277)
ISBN13: 978-1567933277
ISBN10: 1567933270

Summary: On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this ...show morevaluable guide presents the best available information on providing superior service. ...show less

Edition/Copyright: 2ND 10
Cover: Paperback
Publisher: Health Administration Press
Published: 11/01/2009
International: No

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