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Administration Office Management

Administration Office Management - 12th edition

Administration Office Management - 12th edition

ISBN13: 9780538722209

ISBN10: 0538722207

Administration Office Management by Pattie Gibson - ISBN 9780538722209
Edition: 12TH 00
Copyright: 2000
Publisher: South-Western Publishing Co.
Published: 2000
International: No
Administration Office Management by Pattie Gibson - ISBN 9780538722209

ISBN13: 9780538722209

ISBN10: 0538722207

Edition: 12TH 00

Summary

Administrative Office Management continues to provide users with the most up-to-date information reflecting contemporary management thinking, issues, and trends that every office employee needs to know. The book provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment.

Table of Contents

Table of Contents

Part I: Identifying Basic Concepts and Trends in Administrative Office Management

1. Traditional Office Management Practices
2. The Impact of Emerging Elements of Management
3. Resource Areas that Administrative Office Managers Influence
4. Forces that Influence Emerging Management Practices
5. Restructured Office Systems and Workplace Training Needs

Part II: Practicing Leadership and Communication Skills in Business Environments

6. Leadership, Motivation, and the Problem Solving in Organizations
7. The Communication Process and Office Communication Networks
8. Groups, Teamwork, and Conflict Issues

Part III: Managing Human Resources in the Office

9. Staffing Practices: Trends, Laws, and Job Analysis
10. On-the-Job Employee Practices
11. Work Ethics and Business Etiquette Issues

Part IV: Managing the Office Environment and Major Business Systems

12. Computer Systems and Related Equipment
13. Telecommunications and Office Network Systems
14. Internet Services, Distant Office Network Systems and Other Computer Issues
15. Trends and Challenges in Administrative Office Management

Part V: Managing Other Office Environment Issues

16. Other Essential Office Environment Issues
17. Employee Recognition and Compensation
18. Health-Related and Other Workplace Issues
19. Office Design, Space, Health, and Safety Issues
20. Other Office Systems: Records, Copying, Telephone, Mail and Accounting