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Administration Office Management, Abridged

Administration Office Management, Abridged - 11th edition

ISBN13: 978-0538711579

Cover of Administration Office Management, Abridged 11TH 96 (ISBN 978-0538711579)
ISBN13: 978-0538711579
ISBN10: 0538711574
Cover type:
Edition/Copyright: 11TH 96
Publisher: South-Western Publishing Co.
Published: 1996
International: No

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Administration Office Management, Abridged - 11TH 96 edition

ISBN13: 978-0538711579

B. Lewis Keeling

ISBN13: 978-0538711579
ISBN10: 0538711574
Cover type:
Edition/Copyright: 11TH 96
Publisher: South-Western Publishing Co.

Published: 1996
International: No
Summary

Provides a strong management-based background using a humanistic approach for managing and supervising staff in an office environment. The text presents basic principles of management, problem solving, system thinking, productivity evaluation, and technology applications throughout. Designed for students in office management courses, and used as handbook for managers and supervisors. It features a workbook containing applications for use with spreadsheet and database software which simulates on-the-job office management experiences, projects, and comprehensive cases.

  • Profiles of real-world managers.
  • Workbook with hands-on activities.
  • Case problems provided on template disk.
  • Emphasizes human factors related to office environment and ergonomic concerns.

Author Bio

Keeling, B. Lewis : Bucks County Community College

Kallaus, Norman : University of Iowa

Table of Contents

PART 1 DEVELOPING BASIC CONCEPTS IN ADMINISTRATIVE OFFICE MANAGEMENT.

1. Managing Offices in Our Global Economy.
2. Applying Basic Management Principles.
3. Developing Problem-Solving Skills.
4. Administering Office Systems.
5. Communicating in the Office.

PART 2 MANAGING A CULTURALLY DIVERSE WORKFORCE.

6. Recruiting and Orienting the Workforce.
7. Supervising the Office Staff.
8. Training, Appraising, and Promoting Office Personnel.
9. Analyzing Office Jobs.
10. Administering Office Salaries.
11. Providing Employee Benefits.
12. Examining Workplace Issues.

PART 3 MANAGING ADMINISTRATIVE SERVICES.

13. Managing Office Space.
14. Planning an Ergonomically Sound Environment.
15. Selecting Office Furniture and Equipment.
16. Automating the Office.
17. Understanding Text/Word Processing Systems.
18. Distributing Information: Telecommunication and Mailing Systems.
19. Managing Records.
20. Managing Microimage and Reprographic Systems.

PART 4 CONTROLLING ADMINISTRATIVE SERVICES.

21. Improving Administrative Office Systems.
22. Improving Office Productivity.
23. Budgeting Administrative Expenses.

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