Administrative Medical Assisting / With Cd - 5th edition

Summary: Administrative Medical Assisting, 5th edition, is the most comprehensive, hands-on text and workbook learning package available for medical office administration students and professionals. The text features a new chapter on office managerial responsibilities, compliance topics integrated throughout the text, and content on computer use in the medical office integrated within the chapters. The text emphasizes a customer-service approach to the provision of health car ...show moree. Guidelines leading to an improved health care consumer/provider relationship are included in each chapter. Icons identify content on legal issues, patient education, computer applications, related workbook exercises, and resources. Job skills are provided in a step-by-step format.

Benefits:

• New 4-color design highlights the numerous features of the 5th edition and enhances the usability of the text.
• More than 70 step-by-step procedures for medical office job skills that support the practical exercises in the workbook.
• Learning objectives at the beginning of each chapter followed by skill performance objectives.
• RMA competencies and CMA competencies are listed for each chapter to link content to performance and professional credentials.
• Stop and Think critical thinking situations include a case study, questions to promote problem solving, and suggested responses to the situation.
• Compliance boxes emphasize the responsibilities of the administrative medical assistant in protecting the privacy of patient information/records in response to HIPAA regulations.
• Heart of the Health Care Worker focuses on customer service issues and medical assistant responsibilities in each chapter.
• Emphasis on patient education, both for preserving wellness and managing illness.

Edition/Copyright: 5TH 04
Cover: Paperback
Publisher: Delmar Publications
Published: 07/18/2003

View Author Bio

Fordney, Marilyn Takahashi : Ventura College, Ventura, CA

French, Linda : Simi Valley Adult School and Career Institute

Follis, Joan Johnson : Ventura College, Ventura, CA

View Table of Contents

UNIT 1 PROFESSIONAL AND CAREER RESPONSIBILITIES:

Chapter 1 A Career as an Administrative Medical Assistant
Chapter 2 Medical Practice Settings: Traditional and Managed Care
Chapter 3 Medicolegal and Ethical Responsibilities

UNIT 2 INTERPERSONAL COMMUNICATIONS:

Chapter 4 The Receptionist
Chapter 5 Telephone Procedures
Chapter 6 Appointments

UNIT 3 RECORDS MANAGEMENT:

Chapter 7 Patients' Medical Records
Chapter 8 Drug and Prescription Records
Chapter 9 Filing Procedures

UNIT 4 WRITTEN COMMUNICATIONS:

Chapter 10 Written Correspondence
Chapter 11 Processing Mail and Telecommunications
Chapter 12 Professional Reports and Travel Arrangements

UNIT 5 FINANCIAL ADMINISTRATION:

Chapter 13 Fees
Credit
and Collection
Chapter 14 Health Insurance Systems
Chapter 15 Banking
Chapter 16 Bookkeeping

UNIT 6 MANAGING THE OFFICE: 17 Office Managerial Responsibilities

UNIT 7 EMPLOYMENT: 18 Seeking a Position as an Administrative Medical Assistant

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Other Editions of Administrative Medical Assisting / With Cd:

Administrative Medical Assisting - With CD - 6 edition

ISBN13: 978-1418064112