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Administrative Office Management

Administrative Office Management - 97 edition

ISBN13: 978-0314098122

Cover of Administrative Office Management 97 (ISBN 978-0314098122)
ISBN13: 978-0314098122
ISBN10: 0314098127
Cover type:
Edition/Copyright: 97
Publisher: South-Western Publishing Co.
Published: 1997
International: No

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Administrative Office Management - 97 edition

ISBN13: 978-0314098122

Pattie Odgers

ISBN13: 978-0314098122
ISBN10: 0314098127
Cover type:
Edition/Copyright: 97
Publisher: South-Western Publishing Co.

Published: 1997
International: No
Summary

This text will not only cover current management concepts and organizational trends, but it will also deal with the challenges of office management today: computer networking, telecommunications, international business, ethics, conflict resolution, teams, and the quality movement. It is ideal for training and enhancing the productivity of information systems workers at all levels.

  • Quotations at the start of each chapter introduce chapter content with a familiar thought from a famous person or historian (2-3 per chapter). For example, "All things must change to something new, to something strange," by Longfellow (Chapter 1).
  • Office Management Tips (approximate 3 per chapter) provide practical suggestions from the practices of office managers today (at least two per chapter).

Table of Contents

PART I: MANAGEMENT IN TRANSITION.

1. Transforming Management Practices.
2. Reorganizing Forces That Influence Emerging Management Practices.
3. Restructuring Office Systems and Training Needs.
4. The Modern Administrative Office Manager.

PART II: MANAGING HUMAN RESOURCES IN THE OFFICE.

5. Improving Business Communication.
6. Managing Human Resources-An Introduction to and Staffing Practices.
7. Managing Human Resources--On-The-Job Practices.
8. Examining Leadership, Decision-Making, and Motivational Skills.
9. Managing Groups and Teams and Resolving Conflicts.
10. Valuing Work Ethics, Etiquette, and Other Workplace Issues.

PART III: MANAGING OFFICE SYSTEMS AND ENVIRONMENTS.

11. Examining Office Design, Health, and Safety Issues.
12. Managing Computer Systems and Related Equipment.
13. Using Telecommunications and Office Network Systems.
14. Managing Other Major Office Systems.
15. Looking Ahead at Administrative Office Management.

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