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Administrative Office Management Complete Course - Workbook / With 3.5" Disk

Administrative Office Management Complete Course - Workbook / With 3.5" Disk - 12th edition

ISBN13: 978-0538722346

Cover of Administrative Office Management Complete Course - Workbook / With 3.5" Disk 12TH 00 (ISBN 978-0538722346)
ISBN13: 978-0538722346
ISBN10: 0538722347
Cover type:
Edition/Copyright: 12TH 00
Publisher: South-Western Publishing Co.
Published: 2000
International: No

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Administrative Office Management Complete Course - Workbook / With 3.5" Disk - 12TH 00 edition

ISBN13: 978-0538722346

Pattie Odgers, B. Lewis Keeling and Norman F. Kallaus

ISBN13: 978-0538722346
ISBN10: 0538722347
Cover type:
Edition/Copyright: 12TH 00
Publisher: South-Western Publishing Co.

Published: 2000
International: No
Summary

This text provides a strong management-based background while utilizing a humanistic approach for managing and supervising staff in an office environment. It also includes more technology-based, end-of-chapter activities and focuses more on key topics.

Features:

  • Online Testing allows for web-based testing.
  • Online Course Syllabus outlines course activities that can be updated with ease and allows the PowerPoint slides to be downloaded for each chapter.
  • Ethics/Choices are examples of office and ethical dilemmas that allow students to determine their own action, then discuss.
  • Management Tips in each chapter provides practical suggestions from the practices of office managers today.
  • Dialog from the Workplace profiles managers who describe their jobs, explain their methods of solving human and technical problems in the office, and provide personal information about their education and work experience.

Author Bio

Odgers, Pattie :

Keeling, B. Lewis : Bucks County Community College

Kallaus, Norman F. : University of Iowa

Table of Contents

Part I Identifying Basic Concepts and Trends in Administrative Office Management

1 Traditional Office Management Practices
2 The Impact of Emerging Elements of Management
3 Resource Areas That Administrative Office Managers Influence
4 Forces that Influence Emerging Management Practices
5 Restructured Office Systems and Workplace Training Needs

Part II Practicing Leadership and Communication Skills in Business Environments

6 Leadership, Motivation, and the Problem-Solving Organizations
7 The Communication Process and Office Communication Networks
8 Groups, Teamwork, and Conflict Issues

Part III Managing Human Resources in the Office

9 Staffing Practices: Trends, Laws, and Job Analysis
10 On-the-Job Employee Practices
11 Work Ethics and Business Etiquette Issues

Part IV Managing the Office Environment and Major Business Systems

12 Computer Systems and Related Equipment
13 Telecommunications and Office Network Systems
14 Internet Services, Distant Office Network Systems and Other Computer Issues
15 Trends and Challenges in Administrative Office Management

Part V Managing Other Office Environment Issues

16 Other Essential Office Communication Skills
17 Employee Recognition and Compensation
18 Health-Related and Other Workplace Issues
19 Office Design, Space, Health, and Safety Issues
20 Other Office Systems: Records, Copying, Telephone, Mail, and Accounting

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Other Editions for Administrative Office Management Complete Course - Workbook / With 3.5" Disk

Cover of Administrative Office Management : Complete Course (Workbook-With CD) 13th edition

Administrative Office Management : Complete Course (Workbook-With CD) - 13th edition

ISBN13: 978-0538438582
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