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Administrative Professional : Technology and Procedures - CD and WebTutor

Administrative Professional : Technology and Procedures - CD and WebTutor - 13th edition

ISBN13: 978-0324353945

Cover of Administrative Professional : Technology and Procedures - CD and WebTutor 13TH 07 (ISBN 978-0324353945)
ISBN13: 978-0324353945
ISBN10: 0324353944
Cover type: Spiral
Edition/Copyright: 13TH 07
Publisher: South-Western Publishing Co.
Published: 2006
International: No

List price: $200.75

Administrative Professional : Technology and Procedures - CD and WebTutor - 13TH 07 edition

ISBN13: 978-0324353945

Patsy Fulton-Calkins

ISBN13: 978-0324353945
ISBN10: 0324353944
Cover type: Spiral
Edition/Copyright: 13TH 07
Publisher: South-Western Publishing Co.

Published: 2006
International: No
Summary

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES prepares students for all levels of the office environment by maintaining its focus on current technological changes. This text is designed to develop the knowledge and skills necessary for success in the workplace and to develop communication, human relations, and time- and stress-management techniques.

Table of Contents

PART I. THE WORK ENVIRONMENT.

1. The Ever-Changing Workplace.
2. Ethics--Essential in the Workplace.
3. Stress, Anger, and Time Management.

PART II. WORKPLACE TECHNOLOGIES.

4. Information Processing.
5. Telecommunications.

PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS.

6. Written Communication.
7. Records management.
8. Presentations.

PART IV. CUSTOMER AND EMPLOYEE SATISFACTION.

9. The Workplace Team.
10. Customer Service.

PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES.

11. Workplace Mail and Copiers.
12. Travel Arrangements.
13. Meetings and Conferences.

PART VI. YOUR CAREER.

14. Job Search.
15. Teleworker/Virtual Assistant.
16. Leadership Skills

List price: $200.75
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