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Administrative Professional: Technology and Procedures - CD and WebTutor

Administrative Professional: Technology and Procedures - CD and WebTutor - 13th edition

Administrative Professional: Technology and Procedures - CD and WebTutor - 13th edition

ISBN13: 9780324353945

ISBN10: 0324353944

Administrative Professional: Technology and Procedures - CD and WebTutor by Patsy Fulton-Calkins - ISBN 9780324353945
Edition: 13TH 07
Copyright: 2006
Publisher: South-Western Publishing Co.
Published: 2006
International: No
Administrative Professional: Technology and Procedures - CD and WebTutor by Patsy Fulton-Calkins - ISBN 9780324353945

ISBN13: 9780324353945

ISBN10: 0324353944

Edition: 13TH 07

Summary

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES prepares students for all levels of the office environment by maintaining its focus on current technological changes. This text is designed to develop the knowledge and skills necessary for success in the workplace and to develop communication, human relations, and time- and stress-management techniques.

Table of Contents

Table of Contents

PART I. THE WORK ENVIRONMENT.

1. The Ever-Changing Workplace.
2. Ethics--Essential in the Workplace.
3. Stress, Anger, and Time Management.

PART II. WORKPLACE TECHNOLOGIES.

4. Information Processing.
5. Telecommunications.

PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS.

6. Written Communication.
7. Records management.
8. Presentations.

PART IV. CUSTOMER AND EMPLOYEE SATISFACTION.

9. The Workplace Team.
10. Customer Service.

PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES.

11. Workplace Mail and Copiers.
12. Travel Arrangements.
13. Meetings and Conferences.

PART VI. YOUR CAREER.

14. Job Search.
15. Teleworker/Virtual Assistant.
16. Leadership Skills

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