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Administrative Professional: Technology and Procedures

Administrative Professional: Technology and Procedures - 14th edition

ISBN13: 978-0538731041

Cover of Administrative Professional: Technology and Procedures 14TH 11 (ISBN 978-0538731041)
ISBN13: 978-0538731041
ISBN10: 0538731044
Cover type: Spiral
Edition/Copyright: 14TH 11
Publisher: South-Western Publishing Co.
Published: 2011
International: No

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Administrative Professional: Technology and Procedures - 14TH 11 edition

ISBN13: 978-0538731041

Patsy Fulton-Calkins

ISBN13: 978-0538731041
ISBN10: 0538731044
Cover type: Spiral
Edition/Copyright: 14TH 11
Publisher: South-Western Publishing Co.

Published: 2011
International: No
Summary

The Administrative Professional, Technology and Procedures, 14e, maintains its objective of preparing users for the constant technological changes in today's workplace environment. Written with a strong applications approach, users will attain the knowledge and skills necessary to succeed on the job. Covering topics such as communication, human relations, time management, and self-management, what sets this book apart from other office professional handbooks, is its primary focus on administrative personnel.

Table of Contents

PART 1: THE WORKPLACE AND YOU.
1: Entering the Workforce.
2: Becoming a Professional.
3: Managing and Organizing Yourself.
PART 2: THE WORKPLACE ENVIRONMENT.
4: Working Ethically.
5: Understanding the Workplace Team.
6: Developing Customer Focus.
PART 3: COMMUNICATION--THE KEY TO SUCCESS.
7: Communication Skills.
8: Developing Presentation Skills.
9: Handling Telecommunications.
10: Planning Meetings and Events.
PART 4: RECORDS MANAGEMENT, TRAVEL, AND FINANCES.
11: Managing Records.
12: Handling Mail and Retaining Records.
13: Coordinating Business Travel.
14: Understanding Financial Responsibilities.
PART 5: CAREER SUCCESS.
15: Seeking Employment.
16: Leading with Confidence.
Reference Guide.
Glossary.

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