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Administrative Professionals : Technology & Procedures - With CD

Administrative Professionals : Technology & Procedures - With CD - 13th edition

Administrative Professionals : Technology & Procedures - With CD - 13th edition

ISBN13: 9780538729482

ISBN10: 0538729481

Administrative Professionals : Technology & Procedures - With CD by Patsy Fulton-Calkins - ISBN 9780538729482
Edition: 13TH 07
Copyright: 2007
Publisher: South-Western Publishing Co.
Published: 2007
International: No
Administrative Professionals : Technology & Procedures - With CD by Patsy Fulton-Calkins - ISBN 9780538729482

ISBN13: 9780538729482

ISBN10: 0538729481

Edition: 13TH 07

Summary

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES prepares students for all levels of the office environment by maintaining its focus on current technological changes. This text is designed to develop the knowledge and skills necessary for success in the workplace and to develop communication, human relations, and time- and stress-management techniques.

Table of Contents

Table of Contents

PART I. THE WORK ENVIRONMENT.

1. The Ever-Changing Workplace.
2. Ethics--Essential in the Workplace.
3. Stress, Anger, and Time Management.

PART II. WORKPLACE TECHNOLOGIES.

4. Information Processing.
5. Telecommunications.

PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS.

6. Written Communication.
7. Records management.
8. Presentations.

PART IV. CUSTOMER AND EMPLOYEE SATISFACTION.

9. The Workplace Team.
10. Customer Service.

PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES.

11. Workplace Mail and Copiers.
12. Travel Arrangements.
13. Meetings and Conferences.

PART VI. YOUR CAREER.

14. Job Search.
15. Teleworker/Virtual Assistant.
16. Leadership Skills

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