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Administrative Professionals : Technology & Procedures - With CD

Administrative Professionals : Technology & Procedures - With CD - 13th edition

ISBN13: 978-0538729482

Cover of Administrative Professionals : Technology & Procedures - With CD 13TH 07 (ISBN 978-0538729482)
ISBN13: 978-0538729482
ISBN10: 0538729481
Cover type: Spiral
Edition/Copyright: 13TH 07
Publisher: South-Western Publishing Co.
Published: 2007
International: No

List price: $190.00

Administrative Professionals : Technology & Procedures - With CD - 13TH 07 edition

ISBN13: 978-0538729482

Patsy Fulton-Calkins

ISBN13: 978-0538729482
ISBN10: 0538729481
Cover type: Spiral
Edition/Copyright: 13TH 07
Publisher: South-Western Publishing Co.

Published: 2007
International: No
Summary

THE ADMINISTRATIVE PROFESSIONAL: TECHNOLOGY & PROCEDURES prepares students for all levels of the office environment by maintaining its focus on current technological changes. This text is designed to develop the knowledge and skills necessary for success in the workplace and to develop communication, human relations, and time- and stress-management techniques.

Table of Contents

PART I. THE WORK ENVIRONMENT.

1. The Ever-Changing Workplace.
2. Ethics--Essential in the Workplace.
3. Stress, Anger, and Time Management.

PART II. WORKPLACE TECHNOLOGIES.

4. Information Processing.
5. Telecommunications.

PART III. WRITTEN COMMUNICATIONS, RECORDS, AND PRESENTATIONS.

6. Written Communication.
7. Records management.
8. Presentations.

PART IV. CUSTOMER AND EMPLOYEE SATISFACTION.

9. The Workplace Team.
10. Customer Service.

PART V. MAIL, TRAVEL, MEETINGS AND CONFERENCES.

11. Workplace Mail and Copiers.
12. Travel Arrangements.
13. Meetings and Conferences.

PART VI. YOUR CAREER.

14. Job Search.
15. Teleworker/Virtual Assistant.
16. Leadership Skills