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Agency under Stress : The Social Security Administration and American Government

Agency under Stress : The Social Security Administration and American Government - 90 edition

Agency under Stress : The Social Security Administration and American Government - 90 edition

ISBN13: 9780815718239

ISBN10: 0815718233

Agency under Stress : The Social Security Administration and American Government by Martha Derthick - ISBN 9780815718239
Cover type: Paperback
Edition: 90
Copyright: 1990
Publisher: Brookings Institution
Published: 1990
International: No
Agency under Stress : The Social Security Administration and American Government by Martha Derthick - ISBN 9780815718239

ISBN13: 9780815718239

ISBN10: 0815718233

Cover type: Paperback
Edition: 90

List price: $22.95

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Summary

Prize-winning author Martha Derthick draws on the recent experience of the Social Security Administration to examine the quality of policymaker's guidance and the feasibility of their policies.

Derthick concludes that many structural features of American government hinder good administration, that policymakers lack concern for administration, and that they often miscalculate the administrative consequences of their policy choices.

To illustrate this argument, Agency Under Stress analyzes two much-publicized cases of poor performance by one of the biggest and best established of U.S. government agencies, the Social Security Administration. The first case is that of the supplemental security income program to support needy blind, aged and disabled persons. Given responsibility for administering the program in 1974, the Social Security Administration was unequal to the task: many payments were made in error; many eligible persons were not paid; computer systems were not ready; field employees worked millions of hours of overtime; and other agency programs suffered.

The second case is that of an eligibility review that Congress ordered the Social Security Administration to conduct for disability insurance recipients in the 1980s. The results were similarly traumatic: of over 1.2 million cases examined, 495,000 had benefits terminated, and, flooded with appeals, the courts ruled overwhelmingly against the agency.

Derthick's analysis and conclusions have far-reaching implications for how the government can effectively serve its clients.