EVERYDAY FREE SHIPPING on $25 & up  Excludes Marketplace items
EVERYDAY FREE SHIPPING
on $25 & up
 Excludes Marketplace
Analysis For Improving Performance

Analysis For Improving Performance - 94 edition

ISBN13: 978-1576750018

Cover of Analysis For Improving Performance 94 (ISBN 978-1576750018)
ISBN13: 978-1576750018
ISBN10: 1576750019 Edition: 94
Copyright: 1994
Publisher: Berrett-Koehler Publishers
Published: 1994
International: No

More Shipping Options

Analysis For Improving Performance - 94 edition

ISBN13: 978-1576750018

Richard A. Swanson

ISBN13: 978-1576750018
ISBN10: 1576750019 Edition: 94
Copyright: 1994
Publisher: Berrett-Koehler Publishers
Published: 1994
International: No
Summary

Corporations spend millions of dollars on employee training and development programs, executive education, total quality management, and reengineering business processes. Much of this money is wasted because the preliminary analysis and diagnosis has not been done to link performance improvement programs to the organization's real business needs, goals, and processes. Analysis for Improving Performance details the front-end work that must be done at the outset of any performance improvement effort. In clear language and easy-to-follow steps, Richard A. Swanson shows how to do the rigorous preparatory analysis that defines and shapes successful development efforts. Swanson's systematic approach divides the analysis into two parts. The first phase is the Diagnosis of Performance, a problem defining method that provides an accurate identification of the actual and desired performance requirements at the organization, process, and/or individual levels. The diagnosis also pinpoints the specific interventions needed to reach the performance goals. The second phase of effective analysis is the Documentation of Expertise, a procedure for analyzing the scope of a job, the tasks that make up that job, and precisely what a person needs to know and be able to do to perform each job task. The result of this careful "real world" analysis is a plan for performance improvement made viable because it is tailored to meet your organization's unique business needs and objectives. Augmented by exercises, illustrative examples, and dozens of ready-to-use worksheets and forms, Analysis for Improving Performance helps you lay the foundation for successful performance programs and real improvement.

Table of Contents

Part I: Analysis: Diagnosis and Documentation
1. Introduction to Workplace Performance and Expertise
2. Systems Thinking: The Foundation of Diagnosis and Documentation
Part II: Diagnose Performance
3. Diagnose Performance: An Overview
4. Performance Diagnosis Process
5. Performance Improvement Proposal
6. Data Collection and Analysis Methods
Part III: Document Expertise
7. Document Expertise: An Overview
8. Job Description
9. Task Inventory
10. Procedural Task Analysis
11. Systems Task Analysis
12. Knowledge Task Analysis
Part IV: Managing Analysis Work
13. Managing Workplace Diagnosis and Documentation

  • Marketplace
  • From
More Shipping Options