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Applying Quality Management in Healthcare : Systems Approach

Applying Quality Management in Healthcare : Systems Approach - 2nd edition

Applying Quality Management in Healthcare : Systems Approach - 2nd edition

ISBN13: 9781567932607

ISBN10: 1567932606

Applying Quality Management in Healthcare : Systems Approach by Diane L. Kelly - ISBN 9781567932607
Edition: 2ND 07
Copyright: 2007
Publisher: Health Administration Press
Published: 2007
International: No
Applying Quality Management in Healthcare : Systems Approach by Diane L. Kelly - ISBN 9781567932607

ISBN13: 9781567932607

ISBN10: 1567932606

Edition: 2ND 07

Summary

Use this book to translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality.

The text emphasizes improving the quality of the way healthcare organizations are managed. Exercises in the book allow you to test your understanding of the concepts you've learned by applying them to real-life management situations.

This second edition presents new and enhanced material, including:

  • An expanded discussion of stakeholder requirements, including those of the Leapfrog Group and JCAHO's National Patient Safety Goals
  • Two patient safety tools--failure mode and effects analysis and root cause analysis
  • A model that explains the system causes of medical errors