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Applying Quality Management in Healthcare : Systems Approach - 2nd edition

by Diane L. Kelly

Applying Quality Management in Healthcare : Systems Approach (ISBN10: 1567932606; ISBN13: 9781567932607)
ISBN13: 978-1567932607
ISBN10: 1567932606

Summary: Use this book to translate quality management theory and knowledge into practice. It explains the basics of performance excellence and provides a set of tools for managing healthcare quality.

The text emphasizes improving the quality of the way healthcare organizations are managed. Exercises in the book allow you to test your understanding of the concepts you've learned by applying them to real-life management situations.

This second edition pres ...show moreents new and enhanced material, including:

  • An expanded discussion of stakeholder requirements, including those of the Leapfrog Group and JCAHO's National Patient Safety Goals
  • Two patient safety tools--failure mode and effects analysis and root cause analysis
  • A model that explains the system causes of medical errors
...show less

Edition/Copyright: 2ND 07
Cover: Hardback
Publisher: Health Administration Press
Published: 10/28/2006
International: No

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