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Anders Gustafsson

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Textbooks Authored by "Anders Gustafsson" (4 items)

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Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Improving Customer Satisfaction, Loyalty, and Profit : An Integrated Measurement and Management System
Michael D. Johnson and Anders Gustafsson (Hardback | ISBN10: 0787953105; ISBN13: 9780787953102)
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New Service Development and Innovation in the New Economy
New Service Development and Innovation in the New Economy
Anders Gustafsson (ISBN10: 9144015593; ISBN13: 9789144015590)
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