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Textbooks Authored by "Ron Zemke" (24 items)   Advanced search
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cover of Figuring Things Out : A Trainer`s Guide to Needs and Task Analysis

by Ron Zemke

Cover Type: Hardback
ISBN13: 978-0201090987
ISBN10: 0201090988

From $18.53
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cover of Generations at Work

by Ron Zemke

Cover Type: Hardback
ISBN13: 978-0814404805
ISBN10: 0814404804

From $10.53
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cover of Best Practices in Customer Service

by Ron Zemke

Cover Type: Paperback
ISBN13: 978-0814470282
ISBN10: 0814470289

From $15.58
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cover of Knock Your Socks Off Selling

by Ron Zemke and Jeffr...

Cover Type: Paperback
ISBN13: 978-0814470305
ISBN10: 0814470300

From $7.00
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cover of Knock Your Socks Off Answers : Solving Customer Nightmares and Soothing Nightmare Customers

by Kristin Anderson an...

Cover Type: Paperback
ISBN13: 978-0814478844
ISBN10: 0814478840

From $7.00
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cover of Coaching Knock Your Socks off Service

by Kristin Anderson an...

Cover Type: Print On Demand
ISBN13: 978-0814479353
ISBN10: 0814479359

From $7.39
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cover of Tales of Knock Your Socks off Service

by Ron Zemke

Cover Type: Paperback
ISBN13: 978-0814479711
ISBN10: 0814479715

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cover of Delivering Knock Your Socks off Service (3rd edition)

by Kristin Anderson an...

Cover Type: Paperback
ISBN13: 978-0814407653
ISBN10: 081440765X

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cover of Service America : Doing Business in New Economics

by Karl Albrecht and R...

Cover Type: Hardback
ISBN13: 978-0071377225
ISBN10: 0071377220

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cover of Service America!

by Karl Albrecht and R...

Cover Type: Paperback
ISBN13: 978-0446390927
ISBN10: 0446390925

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cover of Knock Your Socks off Service Recovery

by Ron Zemke and Chip ...

Cover Type: Print On Demand
ISBN13: 978-0814470848
ISBN10: 081447084X

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cover of Delivering Knock Your Socks Off Service

by Kristin Anderson an...

Cover Type: Paperback
ISBN13: 978-0814479704
ISBN10: 0814479707

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cover of Service America! : Doing Business in the New Economy

by Karl A. Albrecht an...

Cover Type: Hardback
ISBN13: 978-0870946592
ISBN10: 0870946595

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cover of Sustaining Knock Your Socks off Service

by Thomas K. Connellan...

Cover Type: Paperback
ISBN13: 978-0814478240
ISBN10: 0814478247

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cover of Generations at Work (2nd edition)

by Ron Zemke, Claire R...

Cover Type: Hardback
ISBN13: 978-0814432334
ISBN10: 0814432336

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cover of Managing Knock Your Socks Off Service (Knock Your Socks Off Series) (2nd edition)

by Chip R. Bell, Ron Z...

Cover Type: Paperback
ISBN13: 978-0814473689
ISBN10: 0814473687

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cover of Computer Literacy Needs Assessment: A Trainer`s Guide (1st edition)

by Ron Zemke


ISBN13: 978-0201091229
ISBN10: 0201091224

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cover of Service Edge: 101 Companies That Profit from Customer Care

by Ron Zemke


ISBN13: 978-0517076286
ISBN10: 0517076284

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cover of Service Edge: 101 Companies That Profit from Customer Care

by Ron Zemke


ISBN13: 978-0453006477
ISBN10: 0453006477

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cover of E-Service: 24 Ways to Keep Your Customers -- When the Competition Is Just a Click Away

by Ron Zemke


ISBN13: 978-0814406069
ISBN10: 0814406068

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