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Balanced Scorecard Step-by-Step : Maximizing Performance / Maintaining Results

Balanced Scorecard Step-by-Step : Maximizing Performance / Maintaining Results - 02 edition

ISBN13: 978-0471078722

Cover of Balanced Scorecard Step-by-Step : Maximizing Performance / Maintaining Results 02 (ISBN 978-0471078722)
ISBN13: 978-0471078722
ISBN10: 0471078727
Cover type:
Edition/Copyright: 02
Publisher: John Wiley & Sons, Inc.
Published: 2002
International: No

List price: $45.00

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Balanced Scorecard Step-by-Step : Maximizing Performance / Maintaining Results - 02 edition

ISBN13: 978-0471078722

Paul R. Niven

ISBN13: 978-0471078722
ISBN10: 0471078727
Cover type:
Edition/Copyright: 02
Publisher: John Wiley & Sons, Inc.

Published: 2002
International: No
Summary

In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.

Author Bio

Niven, Paul R. :

PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached through his Web site at www.primerusconsulting.com

Table of Contents

Foreword.
Acknowledgments.
Preface.


PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED
SCORECARD.

Chapter 1. Performance Measurement and the Need for a Balanced Scorecard.

Chapter 2. Balanced Scorecard as an Enduring Management Tool.


PART TWO: STEP-BY-STEP DEVELOPMENT OF THE BALANCED SCORECARD.

Chapter 3. Getting Started.

Chapter 4. Mission, Values, Vision, and Strategy.

Chapter 5. Developing Performance Objectives and Measures.

Chapter 6. Finalizing Measures and Developing Cause and Effect Linkages.

Chapter 7. Setting Targets and Prioritizing Initiatives.


PART THREE: EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION'S MANAGEMENT
SYSTEM.

Chapter 8. Cascading the Balanced Scorecard to Build Organizational Alignment.

Chapter 9. Using the Balanced Scorecard to Strategically Allocate Resources.

Chapter 10. Linking Rewards to Performance: The Balanced Scorecard and Compensation.


PART FOUR: SUSTAINING BALANCED SCORECARD SUCCESS.

Chapter 11. Reporting Balanced Scorecard Results.

Chapter 12. Maintaining the Balanced Scorecard.


PART FIVE: BALANCED SCORECARDS IN THE PUBLIC AND NOT-FOR-PROFIT SECTORS AND
CONCLUDING THOUGHTS ON SCORECARD SUCCESS.

Chapter 13. Balanced Scorecards in the Public and Not-for-Profit Sectors.

Chapter 14. Concluding Thoughts on Balanced Scorecard Success.


Index.

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