Summary: In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance obj
ectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success.
Summary: In Balanced Scorecard Step-by-Step, Paul Niven shares his extensive experience in developing Balanced Scorecards for Fortune 1000, public sector, and not-for-profit organizations. The reader quickly learns that a Balanced Scorecard implementation is more than a "metrics" project, that it touches many critical organizational processes. Through detailed step-by-step discussions, Niven provides insight on and practical solutions for: developing performance objectives and measures that faithfully translate strategy, generating executive support, and assembling the right team. Readers also learn how to ensure the Balanced Scorecard becomes an integral component of their management systems by cascading it to all levels of the organization, aligning budgets and compensation with strategy, reporting results with software, and putting in place systems to ensure lasting success. ...show less
Edition/Copyright:02 Cover: Hardcover Publisher:John Wiley & Sons, Inc. Published: 03/22/2002 International: No
View Author Bio
Niven, Paul R. :
PAUL R. NIVEN is a management consultant and noted speaker on the subjects of Performance Management and the Balanced Scorecard. As both a practitioner and consultant, he has developed successful Performance Management systems for large and small clients in a wide variety of organizations, including Fortune 1000 companies, public sector, and not-for-profit. He can be reached through his Web site at www.primerusconsulting.com
"Paul Niven, through his experience as project leader at the excellent and highly successful implementation at Nova Scotia Power, and subsequently as a Balanced Scorecard consultant, is one of the few who can talk and write knowledgeably about how to make the Scorecard happen in an organization. Balanced Scorecard Step-by-Step guides readers through the processes required for a successful Balanced Scorecard project. In addition, he shows how to become a strategy-focused organization by imbedding the Balanced Scorecard into critical organizational processes."
--From the Foreword by Robert S. Kaplan
"This is the Balanced Scorecard journey, told step-by-step by one who has traveled the BSC road many times. Paul Niven is not just a sideline cheerleader for the BSC; he is someone who rolls up his sleeves and has what it takes to fine-tune BSC performance promises. A must-read for anyone considering or already on the BSC journey."
--Catherine Stenzel, Editor, Journal of Cost Management
Publisher Web Site, December, 2002
View Table of Contents
Foreword. Acknowledgments. Preface.
PART ONE: INTRODUCTION TO PERFORMANCE MEASUREMENT AND THE BALANCED SCORECARD.
Chapter 1. Performance Measurement and the Need for a Balanced Scorecard.
Chapter 2. Balanced Scorecard as an Enduring Management Tool.
PART TWO: STEP-BY-STEP DEVELOPMENT OF THE BALANCED SCORECARD.
Chapter 3. Getting Started.
Chapter 4. Mission, Values, Vision, and Strategy.
Chapter 5. Developing Performance Objectives and Measures.
Chapter 6. Finalizing Measures and Developing Cause and Effect Linkages.
Chapter 7. Setting Targets and Prioritizing Initiatives.
PART THREE: EMBEDDING THE BALANCED SCORECARD IN THE ORGANIZATION'S MANAGEMENT SYSTEM.
Chapter 8. Cascading the Balanced Scorecard to Build Organizational Alignment.
Chapter 9. Using the Balanced Scorecard to Strategically Allocate Resources.
Chapter 10. Linking Rewards to Performance: The Balanced Scorecard and Compensation.
PART FOUR: SUSTAINING BALANCED SCORECARD SUCCESS.
Chapter 11. Reporting Balanced Scorecard Results.
Chapter 12. Maintaining the Balanced Scorecard.
PART FIVE: BALANCED SCORECARDS IN THE PUBLIC AND NOT-FOR-PROFIT SECTORS AND CONCLUDING THOUGHTS ON SCORECARD SUCCESS.
Chapter 13. Balanced Scorecards in the Public and Not-for-Profit Sectors.
Chapter 14. Concluding Thoughts on Balanced Scorecard Success.
Other Editions of Balanced Scorecard Step-by-Step : Maximizing Performance / Maintaining Results:
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