Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Balanced Scorecard : Translating Strategy into Action - 96 edition

by Robert S. Kaplan and David P. Norton

Balanced Scorecard : Translating Strategy into Action (ISBN10: 0875846513; ISBN13: 9780875846514)
ISBN13: 978-0875846514
ISBN10: 0875846513

This edition has also been released as:
ISBN13: 978-0071038485
ISBN10: 0071038485

Summary: This is the book -- by the recognized architects of the Balanced Scorecard -- that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard can channel the energies, abilities, and specific knowledge held by people though out the organization toward achieving long-term goals. The authors demonstrate how senior executives in industries such as banking, ...show moreoil, and retailing are using the Balanced Scorecard to evaluate current performance and target future performance based on financial and nonfinancial criteria like customer satisfaction, internal processes, and employee learning and growth. They walk though the steps so that managers in any company can build their own Balanced Scorecard, and they reveal how to use it to identify new processes for meeting targets. The Balanced Scorecard is proof positive of the benefits of investing in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings. It will change the way we do business from now on. The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard -- financial measures, customer knowledge, internal business processes, and learning and growth -- offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change. "A landmark achievement." -- Michael Hammer, author of Reengineering the Corporation "Kaplan and Norton's pioneering Balanced Scorecard is required reading for those who seek to measure and manage successful business strategy. A landmark in the art of management." -- Richard E. Cavanaugh, President of The Conference Board and co-author of The Winning Performance. ...show less

Edition/Copyright: 96
Cover: Hardback
Publisher: Harvard Business School Press
Published: 09/28/1996
International: No



List Price: $45.00
Used $17.55
Used
Save $27.45 (61%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 18 hours and 4 minutes and it ships by Noon CT tomorrow!
New  Currently Sold Out
Rental $12.99
Due back 08/01/2014
Marketplace sellers starting at $1.99

More prices and sellers below.

The Marketplace on Textbooks.com
Additional Sellers for Balanced Scorecard : Translating Strategy into Action
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (163)  |  New (31)  |  Like New (5)  |  Very Good (21)  |  Good (90)  |  Acceptable (16)

Price
 
Condition
Seller
Comments
$17.55
+$3.99 s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for $3.99. FREE Ground Shipping over $25! Very good condition (Certified Used). Trackable expedited shipping options available.
$30.48
+$3.99 s/h
Add marketplace to your cart
New
Barnes & Noble.com
Various Shipping Locations, USA
Seller Rating: 5
Brand new, ships from the closest shipping location to your shipping address!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Better World Books
Mishawaka, IN
Seller Rating: 4.63
Shows some signs of wear, and may have some markings on the inside. 100% Money Back Guarantee. Shipped to over one million happy customers. Your purchase benefits world literacy!
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
HippoBooks-DB
Toledo, OH
Seller Rating: 4.56
No comments from the seller
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
HippoBooks-DB
Toledo, OH
Seller Rating: 4.56
No comments from the seller
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Silver Arch Books
St Louis, MO
Seller Rating: 4.6
Book has a small amount of wear visible on the binding, cover, pages.Selection as wide as the Mississippi.
$2.50
+$3.99 s/h
Add marketplace to your cart
Good
AGood_Book TX
Waco, TX
Seller Rating: 4.76
1996 Hardcover GOOD--Dust jacket is included and may have slight wear (If applicable). Some pages are slightly creased. May have inscription or name of previous owner. There is no underlining/highli ...show moreghting of text or notations. May have slight wear to covers, spine, and/or cover is slightly creased. ...show less
$2.95
+$3.99 s/h
Add marketplace to your cart
Good
Savannah Goodwill
Savannah, GA
Seller Rating: 4.51
Good
$2.99
+$3.99 s/h
Add marketplace to your cart
Good
Friends of the Phoenix Library
Phoenix, AZ
Seller Rating: 4.65
1996 Hardcover Good 100% of this purchase will support literacy programs through a nonprofit organization!
$3.00
+$3.99 s/h
Add marketplace to your cart
VeryGood
bookemporium
Bloomington, IN
Seller Rating: 4.78
We select best available book. Used items may have varying degrees of wear, highlighting, etc. May or may not include supplements such as infotrac or other web access codes. Fast & reliable delivery. ...show more Exceptional customer service. Standard shipping is USPS Standard Mail. We ship expedited orders by UPS Ground. ...show less
$5.00
+$3.99 s/h
Add marketplace to your cart
LikeNew
Persephone's Books NC
Gastonia, NC
Seller Rating: 4.85
Boston 1996 Cloth Reprint Fine in Fine jacket 8vo-over 7?"-9?" tall. xi, 322, (1) pp. Nineteenth printing.
$5.69
+$3.99 s/h
Add marketplace to your cart
VeryGood
Priority Booksellers
SUNNYVALE, CA
Seller Rating: 4.48
Hardcover Very Good 0875846513 Name on page 1. DJ and edge shelf wear lightly. Text and pages inside clean and new (SB145)
Page:   < Previous   |     2     3     4     5     6     7     8     9     10     11     |   Next >
Close
Close
Close