Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Balanced Scorecard : Translating Strategy into Action - 96 edition

by Robert S. Kaplan and David P. Norton

Balanced Scorecard : Translating Strategy into Action (ISBN10: 0875846513; ISBN13: 9780875846514)
ISBN13: 978-0875846514
ISBN10: 0875846513

This edition has also been released as:
ISBN13: 978-0071038485
ISBN10: 0071038485

Summary: This is the book -- by the recognized architects of the Balanced Scorecard -- that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard can channel the energies, abilities, and specific knowledge held by people though out the organization toward achieving long-term goals. The authors demonstrate how senior executives in industries such as banking, ...show moreoil, and retailing are using the Balanced Scorecard to evaluate current performance and target future performance based on financial and nonfinancial criteria like customer satisfaction, internal processes, and employee learning and growth. They walk though the steps so that managers in any company can build their own Balanced Scorecard, and they reveal how to use it to identify new processes for meeting targets. The Balanced Scorecard is proof positive of the benefits of investing in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings. It will change the way we do business from now on. The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard -- financial measures, customer knowledge, internal business processes, and learning and growth -- offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change. "A landmark achievement." -- Michael Hammer, author of Reengineering the Corporation "Kaplan and Norton's pioneering Balanced Scorecard is required reading for those who seek to measure and manage successful business strategy. A landmark in the art of management." -- Richard E. Cavanaugh, President of The Conference Board and co-author of The Winning Performance. ...show less

Edition/Copyright: 96
Cover: Hardback
Publisher: Harvard Business School Press
Published: 09/28/1996
International: No



List Price: $45.00
Used $11.25
Used
Save $33.75 (75%)
  • FREE shipping over $25
  • In stock
  • 30-day returns
Condition:
Order this book in the next 5 hours and 43 minutes and it ships by Noon CT today!
New  Currently Sold Out
Marketplace sellers starting at $1.99

More prices and sellers below.

The Marketplace on Textbooks.com
Additional Sellers for Balanced Scorecard : Translating Strategy into Action
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (141)  |  New (25)  |  Like New (5)  |  Very Good (19)  |  Good (70)  |  Acceptable (22)

Price
 
Condition
Seller
Comments
$11.25
+$3.99 s/h

Very Good
Textbooks.com
Columbia, MO
Ships Ground DIRECTLY from Textbooks.com for $3.99. FREE Ground Shipping over $25! Very good condition (Certified Used). Trackable expedited shipping options available.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
Goodwill Industries of S.W.FL.
Fort Myers, FL
Seller Rating: 4.54
Very Good VG-Book is in very good overall condition. Dust jacket, if applicable, is intact, with no nicks or tears. Spine has no signs of creasing. Pages are clean and notes or folds are very limite ...show mored. ...show less
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
Goodwill of Greater Washington
Washington, DC
Seller Rating: 4.66
Very Good
$3.00
+$3.99 s/h
Add marketplace to your cart
VeryGood
bookemporium
Bloomington, IN
Seller Rating: 4.78
We select best available book. Used items may have varying degrees of wear, highlighting, etc. May or may not include supplements such as infotrac or other web access codes. Fast & reliable delivery. ...show more Exceptional customer service. Standard shipping is USPS Standard Mail. We ship expedited orders by UPS Ground. ...show less
$5.69
+$3.99 s/h
Add marketplace to your cart
VeryGood
Priority Booksellers
SUNNYVALE, CA
Seller Rating: 4.44
Hardcover Very Good 0875846513 Name on page 1. DJ and edge shelf wear lightly. Text and pages inside clean and new (SB145)
$6.00
+$3.99 s/h
Add marketplace to your cart
VeryGood
citywbooks
Salt Lake City, UT
Seller Rating: 4.77
Clean book with light signs of reading. Quick response!
$8.96
+$3.99 s/h
Add marketplace to your cart
VeryGood
BookServ.Plus
FORT LAUDERDALE, FL
Seller Rating: 4.6
0875846513 Clean text. SATISF GNTD + SHIPS W/IN 24 HRS. Sorry, no APO deliveries. Ships in a padded envelope with free tracking.4097av
$9.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
text book recycle ny
malone, NY
Seller Rating: 4.56
1996-09-01 Hardcover Very Good We ship everyday and offer PRIORITY SHIPPING.
$11.25
+$3.99 s/h
Add marketplace to your cart
VeryGood
Textbookcenter.com
Columbia, MO
Seller Rating: 4.63
Ships same day or next business day via UPS (Priority Mail for AK/HI/APO/PO Boxes)! Used sticker and some writing and/or highlighting. Used books may not include working access code or dust jacket.
$12.00
+$3.99 s/h
Add marketplace to your cart
VeryGood
The Book House - Saint Louis MO
Saint Louis, MO
Seller Rating: 4.54
Boston, Massachusetts, U.S.A. 1996 Hardcover Very Good in Very Good jacket Very good hardcover, very good dust jacket, previous owner's name.
$20.12
+$3.99 s/h
Add marketplace to your cart
VeryGood
worldofbooks
Goring-By-Sea,
Seller Rating: 3.79
Boston, MA 1996 Hard cover Very Good. The book has been read, but is in excellent condition. Pages are intact and not marred by notes or highlighting. The spine remains undamaged. Sewn binding. Clot ...show moreh over boards. With dust jacket. 322 p. Contains: Illustrations. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** ...show less
Page:   1     2     |   Next >
Close
Close
Close