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Balanced Scorecard : Translating Strategy into Action - 96 edition

by Robert S. Kaplan and David P. Norton

Balanced Scorecard : Translating Strategy into Action (ISBN10: 0875846513; ISBN13: 9780875846514)
ISBN13: 978-0875846514
ISBN10: 0875846513

This edition has also been released as:
ISBN13: 978-0071038485
ISBN10: 0071038485

Summary: This is the book -- by the recognized architects of the Balanced Scorecard -- that shows how managers can use this revolutionary tool to mobilize their people to fulfill the company's mission. More than just a measurement system, the Balanced Scorecard can channel the energies, abilities, and specific knowledge held by people though out the organization toward achieving long-term goals. The authors demonstrate how senior executives in industries such as banking, ...show moreoil, and retailing are using the Balanced Scorecard to evaluate current performance and target future performance based on financial and nonfinancial criteria like customer satisfaction, internal processes, and employee learning and growth. They walk though the steps so that managers in any company can build their own Balanced Scorecard, and they reveal how to use it to identify new processes for meeting targets. The Balanced Scorecard is proof positive of the benefits of investing in the long term-in customers, in employees, in new product development, and in systems-rather than managing the bottom line to pump up short-term earnings. It will change the way we do business from now on. The Balanced Scorecard translates a company's vision and strategy into a coherent set of performance measures. The four perspectives of the scorecard -- financial measures, customer knowledge, internal business processes, and learning and growth -- offer a balance between short-term and long-term objectives, between outcomes desired and performance drivers of those outcomes, and between hard objective measures and softer, more subjective measures. In the first part, Kaplan and Norton provide the theoretical foundations for the Balanced Scorecard; in the second part, they describe the steps organizations must take to build their own Scorecards; and, finally, they discuss how the Balanced Scorecard can be used as a driver of change. "A landmark achievement." -- Michael Hammer, author of Reengineering the Corporation "Kaplan and Norton's pioneering Balanced Scorecard is required reading for those who seek to measure and manage successful business strategy. A landmark in the art of management." -- Richard E. Cavanaugh, President of The Conference Board and co-author of The Winning Performance. ...show less

Edition/Copyright: 96
Cover: Hardback
Publisher: Harvard Business School Press
Published: 09/28/1996
International: No



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1996 Hardcover Fair This is a used book. It may contain highlighting/underlining or the book may show heavier signs of wear. It may also be ex-library or without dustjacket. All orders are shipped ...show morethe same or the next day. ...show less
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1996 Hardcover Fair Minor shelf / edge wear. Moderate creases and wear from reading.
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Intact & readable. PLEASE NOTE~ we rated this book USED~ACCEPTABLE due to likely defects such as highlighting, writing/markings, folds, creases, ETC. We ship from Dallas within 1 day & we LOVE our cus ...show moretomers! Satisfaction guaranteed. ...show less
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