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Baldridge Award Winning Quality : How to Interpret the Baldridge Criteria for Performance Excellence, Covers the 2003 Award Criteria

Baldridge Award Winning Quality : How to Interpret the Baldridge Criteria for Performance Excellence, Covers the 2003 Award Criteria - 12th edition

ISBN13: 978-1563272905

Cover of Baldridge Award Winning Quality : How to Interpret the Baldridge Criteria for Performance Excellence, Covers the 2003 Award Criteria 12TH 03 (ISBN 978-1563272905)
ISBN13: 978-1563272905
ISBN10: 1563272903
Cover type:
Edition/Copyright: 12TH 03
Publisher: Productivity Press
Published: 2003
International: No

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Baldridge Award Winning Quality : How to Interpret the Baldridge Criteria for Performance Excellence, Covers the 2003 Award Criteria - 12TH 03 edition

ISBN13: 978-1563272905

Mark Graham Brown

ISBN13: 978-1563272905
ISBN10: 1563272903
Cover type:
Edition/Copyright: 12TH 03
Publisher: Productivity Press

Published: 2003
International: No
Summary

Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. This newest edition is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.

How to Interpret the Baldrige Criteria for Performance Excellence

The twelfth edition for the 2003 Baldrige criteria provides you with the best understanding of this exhaustive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.

The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. As well, the new edition includes a list of state awards based on the Baldrige criteria. The awards are organized by state for easy reference.

Author Bio

Brown, Mark Graham :

Mark Graham Brown has spent over twenty years consulting major corporations on improving their performance. His current clients include: Air Products and Chemicals, Appleton Papers, Cargill, IBM. Motorola and Unisys. He served as a Baldrige Award Examiner for three years and as the overseer for the California Quality Awards during 1994 and 1995.

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