Summary: Baldrige Award Winning Quality continues to be the definitive reference for interpreting the Baldrige criteria. This newest edition is the only book on the Baldrige criteria to detail, in simple and straightforward language, every category, examination item, and area to address.
How to Interpret the Baldrige Criteria for Performance Excellence
The twelfth edition for the 2003 Baldrige criteria provides you with the best understanding of this exhau ...show morestive quality program. Written in an easy-to-understand format by one of the best-known authorities on the Baldrige criteria, Mark Graham Brown, it is the most recognized reference in its field. The book illustrates the key relationships that exist among the criteria and details how the scoring scale operates, both critical aspects of writing a Baldrige Award application.
The book provides a clear and concise explanation on how to prepare for a site visit, its purpose, what a Baldrige examiner looks for, and the questions typically asked during the visit. As well, the new edition includes a list of state awards based on the Baldrige criteria. The awards are organized by state for easy reference.