Summary: ''I wholeheartedly endorse ''The Baldrige User's Guide'' written extremely well by John Latham and John Vinyard. They have taken a systems approach and have provided a visual version of the Baldrige Criteria and made it simple enough for even beginners to understand. We have used this book as a guide in driving Business Excellence in our organization. I recommend this book to every manager who is committed to organizational excellence. A must on every desktop.''
G. Jagannath ...show morean, Executive Vice President, Global Head of Business Excellence, and Leadership and Governance Process Design
Tata Consultancy Services Limited ''Infosys has used the Baldrige Criteria as a business model and improvement approach for over 10 years. The Baldrige User's Guide is helpful to understand this model, whether you are just starting out or are a seasoned user. This book provides explanations, methods, and real-life examples to help you make improvements that will move your organization towards world class performance.''
Satyendra Kumar, Senior Vice President
Infosys Technologies Ltd. ''The Malcolm Baldrige National Quality Award (MBNQA) provides us with the most rigorous and holistic criteria for performance excellence. We have used the Baldrige Users Guide in concert with MBNQA because it provides excellent examples how organizations translate the criteria and practical tools to identify performance gaps that help guide our journey of continuous improvement.''
John C. Timmerman, former Corporate Vice President, Operations
The Ritz-Carlton Hotel Company, L.L.C., 1992 & 1999 Baldrige Recipient ''The Baldrige Users Guide is a great resource for any organization that is using the Baldrige Criteria as their business model. We used it at Poudre Valley Health System during our journey, and are proud that examples of several of our approaches are used in this edition.''
Priscilla Nuwash, MBA, Director, Process Improvement...show less