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Banishing Bureaucracy

Banishing Bureaucracy - 97 edition

Banishing Bureaucracy - 97 edition

ISBN13: 9780452279803

ISBN10: 0452279801

Banishing Bureaucracy by David Osborne and Peter PLastrik - ISBN 9780452279803
Edition: 97
Copyright: 1997
Publisher: Plume Books
Published: 1997
International: No
Banishing Bureaucracy by David Osborne and Peter PLastrik - ISBN 9780452279803

ISBN13: 9780452279803

ISBN10: 0452279801

Edition: 97

Table of Contents

Table of Contents

Acknowledgments
Introduction: Uphill Battle, USA


PART I: FINDIN YOUR LEVERAGE

1 The Five C's: Changing Government's DNA
2 Levels of the Game: Targeting the Strategies
3 Gut Check: What It Takes to Use the Strategies

PART II: THE FIVE STRATEGIES

4 The Core Strategy: Creating Clarity of Purpose
5 The Consequences Strategy: Creating Consequences for Performance
6 The Customer Strategy: Putting the Customer in the Driver's Seat
7 The Control Strategy: Shifting Control Away from the Top and Center
8 The Culture Strategy: Creating an Entrepreneurial Culture

PART III: USING THE STRATEGIES

9 Aligning the Strategies
10 The Courage to Reinvent

Appendix A: The Principles of Reinventing Government
Appendix B: Resources for Reinventors

Notes
Index