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Be Our Guest : Perfecting the Art of Customer Service

Be Our Guest : Perfecting the Art of Customer Service - 01 edition

ISBN13: 978-0786853946

Cover of Be Our Guest : Perfecting the Art of Customer Service 01 (ISBN 978-0786853946)
ISBN13: 978-0786853946
ISBN10: 0786853948
Cover type:
Edition/Copyright: 01
Publisher: Disney Press
Published: 2001
International: No

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Be Our Guest : Perfecting the Art of Customer Service - 01 edition

ISBN13: 978-0786853946

Disney Institute

ISBN13: 978-0786853946
ISBN10: 0786853948
Cover type:
Edition/Copyright: 01
Publisher: Disney Press

Published: 2001
International: No
Summary

Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of Excellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service.

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