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Be Our Guest : Perfecting the Art of Customer Service - 01 edition

Be Our Guest : Perfecting the Art of Customer Service (ISBN10: 0786853948; ISBN13: 9780786853946)
ISBN13: 978-0786853946
ISBN10: 0786853948

This edition has also been released as:
ISBN13: 978-0786853076
ISBN10: 0786853077

Summary: Whether they are called clients, customers, constituents, or, in Disney-speak, guests, all organizations must best serve the people who purchase their products and services or risk losing them. Now, for the first time, one critical element of the methods behind the magic that is the Walt Disney World Resort-quality service-is revealed in Be Our Guest. Even before Tom Peters and Bob Waterman profiled Walt Disney World Resort in their groundbreaking book In Search of E ...show morexcellence, the most popular resort destination in the world enjoyed a reputation as a company that sets the benchmark for best business practices. Be Our Guest outlines proven Disney principles and processes for helping your organization focus its vision and align its people and infrastructure into a cohesive strategy that delivers on the promise of exceptional customer service. ...show less

Edition/Copyright: 01
Cover: Paperback
Publisher: Disney Press
Published: 04/28/2003
International: No



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2003 Paperback Good 1. Moderate wear. 2. Moderate interior markings.
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2003 Paperback Good Connecting readers with great books since 1972. Used books may not include companion materials, some shelf wear, may contain highlighting/notes, may not include cdrom or access ...show morecodes. Customer service is our top priority! ...show less
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2003 Trade paperback Good. Trade paperback (US). Glued binding. 208 p. Intended for a juvenile audience.
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Good Ships from the UK. Former Library book. Shows some signs of wear, and may have some markings on the inside. Your purchase also supports literacy charities. *****PLEASE NOTE: This item is shippi ...show moreng from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** ...show less
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