Becoming A Successful Manager - 02 edition

Grossman, Jack H. : DePaul University

Jack H. Grossman, Ph.D., (Deerfield, IL) is a psychologist and management consultant, and professor emeritus at DePaul University's Kellstadt Graduate School of Business.

Parkinson, J. Robert : Northwestern University

J. Robert Parkinson, Ph.D., (Glenview, IL) is an associate professor at Northwestern University and independent communications consultant.

Part I. Establishing a Solid Departmental Foundation

1. Define Your Role
2. Adopt Positive and Productive Attitudes
3. Get to Know Each Person in Your Department
4. What You and Your Employees Have in Common
5. Listen - Really Listen - and You Will Hear More than Words
6. Perpetuate Problem-Solving Attitudes
7. Discourage Enemies from Invading Your Departmental Garden

Part II. Building on Your Foundation

8. Give the Gift of Constructive Criticism
9. Resolving Conflicts
10. How to Handle Harassment
11. The Art of Asking Questions
12. Conduct Meaningful Performance Reviews
13. Make Departmental Meetings Productive
14. Delegate Effectively and Allow Employees to Take Risks
15. Hire the Right People
16. Moving Forward
Appendix

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