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Best Practices in Customer Service - 98 edition

Best Practices in Customer Service (ISBN10: 0814470289; ISBN13: 9780814470282)
ISBN13: 978-0814470282
ISBN10: 0814470289

Summary: This powerful customer service resource presents the thinking of 41 top customer service consultants and practitioners. Designed to help readers learn about best practices in customer service, and implement them, it provides all the tools necessary.

Edition/Copyright: 98
Cover: Paperback
Publisher: American Management Association
Published: 01/25/1999
International: No



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An acceptable and readable copy. All pages are intact, and the spine and cover are also intact. May have significant usage wear, age discoloration, stains, soil, exposure to moisture, tape, stickers, ...show morecover creases, cocked spine, bent boards, missing or damaged dust jacket, bumped corners, bent, folded, dog-eared, or foxed pages, previous owner label or name, remainder mark, inscription, notes, underlining and/or highlighting that does not obscure the text. Book only; no CDs, InfoTrac, Access Codes, Activation Keys, or other inclusions, unless otherwise noted. ...show less
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