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Best Practices in Customer Service - 98 edition

Best Practices in Customer Service (ISBN10: 0814470289; ISBN13: 9780814470282)
ISBN13: 978-0814470282
ISBN10: 0814470289

Summary: This powerful customer service resource presents the thinking of 41 top customer service consultants and practitioners. Designed to help readers learn about best practices in customer service, and implement them, it provides all the tools necessary.

Edition/Copyright: 98
Cover: Paperback
Publisher: American Management Association
Published: 01/25/1999
International: No



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Only lightly used. Book has minimal wear to cover and binding. A few pages may have small creases and minimal underlining. Book selection as BIG as Texas.
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Ships same day or next business day! UPS expedited shipping available (Priority Mail for AK/HI/APO/PO Boxes). Used sticker & some writing and/or highlighting. Used books may not include working access ...show more code or dust jacket ...show less
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1999 Trade paperback Good. Trade paperback (US). Glued binding. 425 p.
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1999 Trade paperback Good. No dust jacket as issued. Ex-library. Trade paperback (US). Glued binding. 425 p. Audience: General/trade. Good solid ex-library book with the usual stamps & numbers. Cove ...show morer is worn with edge, corner, scuffing & creasing. Pages are clean & tight with some corner and edge wear and some folded corners. ...show less
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