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Best Practices in Customer Service - 98 edition

by Ron Zemke

Best Practices in Customer Service (ISBN10: 0814470289; ISBN13: 9780814470282)
ISBN13: 978-0814470282
ISBN10: 0814470289

Summary: This powerful customer service resource presents the thinking of 41 top customer service consultants and practitioners. Designed to help readers learn about best practices in customer service, and implement them, it provides all the tools necessary.

Edition/Copyright: 98
Cover: Paperback
Publisher: American Management Association
Published: 01/25/1999
International: No



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An acceptable and readable copy. All pages are intact, and the spine and cover are also intact. May have significant usage wear, age discoloration, stains, soil, exposure to moisture, tape, stickers, ...show morecover creases, cocked spine, bent boards, missing or damaged dust jacket, bumped corners, bent, folded, dog-eared, or foxed pages, previous owner label or name, remainder mark, inscription, notes, underlining and/or highlighting that does not obscure the text. Book only; no CDs, InfoTrac, Access Codes, Activation Keys, or other inclusions, unless otherwise noted. ...show less
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Ships same day or next business day! UPS expedited shipping available (Priority Mail for AK/HI/APO/PO Boxes). Used sticker & some writing and/or highlighting. Used books may not include working access ...show more code or dust jacket ...show less
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Sun City West, AZ
Seller Rating: 5
1999 Trade paperback Very good. No dust jacket as issued. Trade paperback (US). Glued binding. 425 p. Audience: General/trade. Like new. Great price. Ships fast.
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1999 Trade paperback Fair. A readable copy of the book which may include some defects such as highlighting and notes. Cover and pages may be creased and show discolouration. Trade paperback (US). Gl ...show moreued binding. 425 p. *****PLEASE NOTE: This item is shipping from an authorized seller in Europe. In the event that a return is necessary, you will be able to return your item within the US. To learn more about our European sellers and policies see the BookQuest FAQ section***** ...show less
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Seller Rating: 4.4
1999 Trade paperback Good. No dust jacket as issued. Ex-library. Trade paperback (US). Glued binding. 425 p. Audience: General/trade. Good solid ex-library book with the usual stamps & numbers. Cove ...show morer is worn with edge, corner, scuffing & creasing. Pages are clean & tight with some corner and edge wear and some folded corners. ...show less
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