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Achieving Service Excellence - 2nd edition

Achieving Service Excellence ()

Summary: On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this ...show morevaluable guide presents the best available information on providing superior service. ...show less

Edition/Copyright: 2ND 10
Cover:
Publisher: Direct Digital
Year Published: 2010
International: No



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