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Achieving Service Excellence

Achieving Service Excellence - 2nd edition

Cover of Achieving Service Excellence 2ND 10 (ISBN -)
Cover type:
Edition: 2ND 10
Copyright: 2010
Publisher: Direct Digital
Published: 2010
International: No

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Achieving Service Excellence - 2ND 10 edition

ISBN13: -

Fottler

Cover type:
Edition: 2ND 10
Copyright: 2010
Publisher: Direct Digital
Published: 2010
International: No
Summary

On any particular day, a patient can deem your organization and its services a disappointment. One unfortunate incident can cost you the goodwill of that patient and anyone that patient knows. Compete successfully in today's customer-driven market. Enhance your customer service with the tools and techniques detailed in Achieving Service Excellence: Strategies for Healthcare. Combining real-world examples with the most significant research on service management, this valuable guide presents the best available information on providing superior service.

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