This influential book establishes the enduring vocabulary and concepts in the burgeoning field of knowledge
management. It serves as the hands-on resource of choice for companies that recognize knowledge as the only sustainable
source of competitive advantage going forward. Drawing from their work with more than thirty knowledge-rich firms,
Davenport and Prusak--experienced consultants with a track record of success--examine how all types of companies
can effectively understand, analyze, measure, and manage their intellectual assets, turning corporate wisdom into
market value. They categorize knowledge work into four sequential activities--accessing, generating, embedding,
and transferring--and look at the key skills, techniques, and processes of each. While they present a practical
approach to cataloging and storing knowledge so that employees can easily leverage it throughout the firm, the
authors caution readers on the limits of communications and information technology in managing intellectual capital.
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