This book provides a basic overview of key areas for nurse managers to ensure effective managerial skills. In an engaging and interactive Q&A format, it upholds the tradition of the highly acclaimed Secrets Series(R) in how it provides succinct chapters, concise answers and valuable pearls, tips and memory aids. It contains new ideas on office organization; managing change; resource utilization and case management; and,, how to handle multiple departments. Over thirty chapters are featured and chapter topics covered include role differences; planning and organizing; staffing; meeting standards; related issues; and, discipline and direction of staff.
I. MANAGEMENT ROLE DIFFERENCES
Beginning the New Role
Management and Leadership Styles
Office Management
Time Management
Managing Meetings
II. PLANNING AND ORGANIZING
Fitting within the Organization
Managing Change
Managing Budgets
Staffing Budgets
Interacting within Management
Managed Care Concerns
Business Strategy
III. STAFFING
Recruitment and Retention
Student Nurse Extern Programs
New Graduate Nurses
Staff Hiring
Orientation and Socialization of New Employees
Staff Scheduling
Self-Scheduling
On-Call Staffing
On-going Staff Education and Professional Development
Clinical Ladders
IV. DIRECTING AND CONTROLLING
Issues of Daily Management
Motivating and Empowering Staff
Coaching and Disciplining
The Impaired Nurse
Leading and Managing a Diverse Workforce
Managing Generation X Employees
Negotiation
Labor Unions
V. MEETING STANDARDS
Legal Considerations
Regulatory Issues
Quality Management and Process Improvement
Care Management Program: One Hospital's Success
Ethics
Applying Research in Practice
VI. RELATED
Managing Multiple Departments
Managing Renovation Projects
Managing Your Career
Welcoming the Future
Been There, Done That
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