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Risk Management Handbook for Health Care Organizations

Risk Management Handbook for Health Care Organizations - 4th edition

ISBN13: 978-0787967970

Cover of Risk Management Handbook for Health Care Organizations 4TH 04 (ISBN 978-0787967970)
ISBN13: 978-0787967970
ISBN10: 0787967971
Edition: 4TH 04
Copyright: 2004
Publisher: Jossey-Bass, Inc.
Published: 2004
International: No

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Risk Management Handbook for Health Care Organizations - 4TH 04 edition

ISBN13: 978-0787967970

Roberta Carroll

ISBN13: 978-0787967970
ISBN10: 0787967971
Edition: 4TH 04
Copyright: 2004
Publisher: Jossey-Bass, Inc.
Published: 2004
International: No

This fourth edition of the book, which has become a standard in the field, covers the enterprise-wide continuum of care and associated risk and has been thoroughly revised and updated to reflect the current changes in the health care environment. Risk Management Handbook for Health Care Organizations offers current information, regulatory and legal updates, and assessment tools that will prove invaluable to both new and seasoned risk managers. The Handbook takes a practical, user-friendly approach and contains information on the myriad new and emerging risks in the industry. The book includes important new insights on timely topics such as patient safety, error reduction, risk financing, and bioterrorism preparedness and response.

This new edition also presents the concept of Enterprise Risk Management (ERM), which encourages the evaluation of all risk exposures confronting an organization. ERM supports a comprehensive and integrated risk management program strategy to help ensure the efficient delivery of the safe and trusted health care that patients expect.

Table of Contents

Exhibits, Figures, Tables, Lists, and Appendices.
About the Contributors.
About This Book.


Chapter 1: Enterprise Risk Management: Laying a Broader Framework for Health Care Risk Management (Ward R. H. Ching).
Chapter 2: Health Care Legal Concepts (Peter Hoffman).
Chapter 3: Governance of the Health Care Organization (John Horty and Monica Hanslovan).
Chapter 4: Development of a Risk Management Program (Jane J. McCaffrey and Sheila Hagg-Rickert).
Chapter 5: The Health Care Risk Management Professional (Jeannie Sedwick).
Chapter 6: Systems for Risk Identification (William J. McDonough).
Chapter 7: Risk Mapping--A Visual Tool for Risk Management Decision Making (M. Michael Zuckerman).


Chapter 8: Physician and Allied Health Professional Credentialing (Mark A. Kadzielski).
Chapter 9: Claims and Litigation Management (Ellen L. Barton).
Chapter 10: Documentation and the Medical Record (Sandra K. Johnson, Leilani Kicklighter, and Pamela J. Para).
Chapter 11: Managing Risk in Acute-Care Specialty Units (Sylvia M. Brown).
Chapter 12: Creating Patient Safety and High Reliability: Critical Challenges for Risk Managers (Grena G. Porto).
Chapter 13: Primary and Ambulatory Care (Robert Bunting and Joyce Benton).
Chapter 14: Risk Management and Behavioral Health (Robin Burroughs and Bruce Dmytrow).
Chapter 15: Home Care Services (Margaret E. Cwik).
Chapter 16: Pre-Hospital Emergency Medical Services (Alice L. Epstein and Gary H. Harding).
Chapter 17: Post-Acute and Long-Term Care (Kathryn Hyer and Brenda Johnson).
Chapter 18: A Contract Review Primer for Risk Managers (Peggy L. B. Nakamura).
Chapter 19: Managed Care (Berni H. Bussell).
Chapter 20: Introduction to Risk Financing (Dominic A. Colaizzo).
Chapter 21: Cost of Risk (Dominic A. Colaizzo).
Chapter 22: Insurance: Basic Principles and Coverages (Kimberly Willis and Judy Hart).
Chapter 23: Risk Financing Techniques (Brad R. Norrick, Thomas M. Jones, and Thomas M. Hermes).
Chapter 24: Request for Proposals (Roberta Carroll).
Chapter 25: Mergers, Acquisitions, and Divestitures (Karen E. Bedford, Philip L. Foster, Lorrie J. Neiburg, and John E. Newton).
Chapter 26: Emerging Liabilities in Partnerships, Joint Ventures, and Collaborative Relationships (Rebecca A. Havlisch).
Chapter 27: Advertising Liability--A Growing Risk
Management Concern (Ellen L. Barton and Benjamin A. Post).
Chapter 28: Patient Rights for Empowered Consumers and Risk Managers (Mary A. Seisser).
Chapter 29: Informed Consent as a Loss Control Process (Fay A. Rozovsky).
Chapter 30: Ethics and Patient Care (Sheila Cohen Zimmet).
Chapter 31: Communication with Patients and Other Customers: The Ultimate Loss Control Tool (Geri Amori).
Chapter 32: Employment Practices Legal Issues (Pamela J. White).
Chapter 33: Absence and Productivity Management (Phyllis Ruez).
Chapter 34: Organizational Staffing (Mary Lynn Curran).
Chapter 35: Workers' Compensation Programs in Health Care Organizations (Peggy L. B. Nakamura).
Chapter 36: Emergency Management (Michael L. Rawson and Harlan Y. Hammond, Jr.).
Chapter 37: Occupational and Environmental Risk Exposures for Health Care Facilities (John C. West).
Chapter 38: Statutes, Standards, and Regulations (Mark Cohen).
Chapter 39: Accreditation, Licensure, Certification, and Surveying Bodies (Kathleen Stillwell).
Chapter 40: Corporate Compliance--A Risk Management Framework (Jeffrey F. Driver and Glenn T. Troyer).
Chapter 41: The Health Insurance Portability and Accountability Act (HIPAA) of 1996 (Rachel Glitz and Clark Stanton).
Chapter 42: Information Technologies and Risk Management (Ronni P. Solomon).
Chapter 43: Evolving Risk in Cyberspace and Telemedicine (Pamela J. Para).
Chapter 44: Data Management (Kirk S. Davis, Jane C. McConnell, and Elizabeth D. Shaw).
Chapter 45: The Risk Manager and Biomedical Technology (Sally T. Trombly).


Chapter 46: Risk Management's Role in Performance Improvement (Peggy Berry Martin).
Chapter 47: Benchmarking (Kathleen M. Roman).
Chapter 48: Risk Management Program Evaluation (Christopher Cassirer).

List of Acronyms.

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