SUPERVISION: CONCEPTS & PRACTICES OF MANAGEMENT, 10e presents a study of traditional management principles,
theories and practices along with skill-building applications that prepare students to understand the role and
responsibilities of a supervisor. The new edition expands coverage of hot topics like crisis management, exporting
of America's jobs, protected class issues and ethics; and introduces new discussions of appreciative inquiry, quality
issues in the marketplace, and improved communication. The new, highly-effective cases incorporate role-playing
components to maximize in-class participation and retention.
Benefits:
- NEW! Role playing features in cases supply excellent opportunities for in-class participation and will further
reinforce learning from the already highly-effective cases.
- NEW! "You Make the Call" Opening Cases draws students into a problem situation and asks them to decide
what to do.
- NEW! "What Call Did you Make?" resolves the case issues at the end of each chapter; students can
apply chapter concepts to each chapter opening problem and see if their solution was the right one and learn about
other solutions.
- NEW! "Contemporary Issues" feature current organizational and supervisory concepts such as "Emotional
intelligence and Maturity," Employee Attitudes", "Risk in the Workplace", and "Poor Bosses".
- You Make the Call: this popular chapter-opening vignette presents a current issue facing supervisors for students
to address. "What Call Did You Make?" discusses the issue further and offers suggestions for action.
- Integrated Learning System: the Integrated Learning System organizes the text and supplements around central
learning objectives, making course preparation and study time more efficient.
- Skills Applications: two all-new skills application in each chapter for students to apply what they've learned.
- Contemporary Issues: this boxed feature applies chapter content to recent supervisory issues affecting real
companies.
- Supervisory Tips provide students with practical information they can take with them to the current or future
jobs.
Part 1: SUPERVISORY MANAGEMENT OVERVIEW.
1: Supervising in Uncertain Times.
2: The Managerial Functions.
Part 2: SUPERVISORY ESSENTIALS.
3: Communication: The Vital Link in Supervisory Management.
4: Motivational Principles.
5: Solving Problems: Decision Making.
6: Positive Discipline.
Part 3: PLANNING AND ORGANIZING.
7: Supervisory Planning.
8: Supervisory Organizing at the Departmental Level.
9: Labor Unions and the Supervisor.
Part 4: STAFFING.
10: The Supervisor and Employee Recruitment, Selection, Orientation, and Training.
11: Performance Management: Appraising, Coaching, Promoting and Compensating.
Part 5: LEADING.
12: Supervisory Leadership and the Management of Change.
13: Managing Work Groups: Teamwork, Morale, and Counseling.
14: Supervisory a Diverse Workforce.
Part 6: CONTROLLING.
15: Controlling.
16: Resolving Conflicts in the Workplace.
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