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Customer Service for Dummies - 3rd edition

Customer Service for Dummies ()

Summary: Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths ...show more and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs. ...show less

Edition/Copyright: 3RD 06
Cover:
Publisher: John Wiley & Sons, Inc.
Year Published: 2007
International: No



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