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Customer Service for Dummies

Customer Service for Dummies - 3rd edition

Cover of Customer Service for Dummies 3RD 06 (ISBN -)
Cover type:
Edition/Copyright: 3RD 06
Publisher: John Wiley & Sons, Inc.
Published: 2007
International: No

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Customer Service for Dummies - 3RD 06 edition

ISBN13: -

Karen Leland and Keith Bailey

Cover type:
Edition/Copyright: 3RD 06
Publisher: John Wiley & Sons, Inc.

Published: 2007
International: No
Summary

Customer Service For Dummies, Third Edition integrates the unbeatable information from Customer Service For Dummies and Online Customer Service For Dummies to form an all-in-one guide to customer loyalty for large and small businesses alike. The book covers the fundamentals of service selling and presents up-to-date advice on such fundamentals as help desks, call centers, and IT departments. Plus, it shows readers how to take stock of their customer service strengths and weaknesses, create useful customer surveys, and learn from the successes and failures of businesses just like theirs.

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