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Bridging Differences : Effective Intergroup Communication

Bridging Differences : Effective Intergroup Communication - 4th edition

ISBN13: 978-0761929376

Cover of Bridging Differences : Effective Intergroup Communication 4TH 04 (ISBN 978-0761929376)
ISBN13: 978-0761929376
ISBN10: 0761929371
Cover type:
Edition/Copyright: 4TH 04
Publisher: Sage Publications, Inc.
Published: 2004
International: No
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Bridging Differences : Effective Intergroup Communication - 4TH 04 edition

ISBN13: 978-0761929376

William B. Gudykunst

ISBN13: 978-0761929376
ISBN10: 0761929371
Cover type:
Edition/Copyright: 4TH 04
Publisher: Sage Publications, Inc.

Published: 2004
International: No
Summary

The Fourth Edition of Bridging Differences: Effective Intergroup Communication builds on the strengths of the previous editions and provides state-of-the-art knowledge about intergroup communication. This new edition brings a strong skills-oriented approach to improving communication effectiveness between people from different groups (e.g., cultures, ethnic groups, social classes).

Bridging Differences is based on the assumption that the processes operating when we communicate with people from other groups are the same processes operating when we communicate with people from our own groups. Author William B. Gudykunst has written this book from the perspective of "communicating with strangers" and addresses how factors related to our group memberships (e.g., inaccurate and unfavorable stereotypes of members of other cultures and ethnic groups) can cause us to misinterpret the messages we receive from members of those groups.

New to the Fourth Edition:

  • Expanded discussions of several topics such as changing intergroup expectations; cultural differences in attribution processes; cultural and ethnic differences in conflict; cultural differences in indirect messages; cultural differences in uncertainty management; empathy; ethnic and cultural identities; face and its relationship to conflict management; intergroup communication effectiveness; intergroup conflict; intergroup biases; negotiating means; perceptual processes; and prejudice
  • New material has been added on civic engagement; community in public life; diversity and community; the content of stereotypes; communication in romantic relationships; cultural differences in effective communication; and theoretical explanations for prejudice
  • Pedagogical features include end-of-chapter study questions, self-assessment questionnaires, open-ended questions to stimulate readers to think about their implicit theories, and written skill exercises to increase students' skill development


Designed for students taking courses in Intercultural Communication or Intergroup Communication, Bridging Differences is also useful for many courses in Cultural Studies, Anthropology, Sociology, and Management.

Author Bio

Gudykunst, William B. : California State University, Fullerton

Table of Contents

PREFACE

1. Communicating with Strangers

An Overview of the Communication Process
Managing Uncertainty and Anxiety
Effective Communication
Study Questions
Applications
Notes

2. Understanding Cultural Differences

Culture
Individualism-Collectivism
Other Dimensions of Cultural Variability
Cultural Identity
Study Questions
Applications
Notes

3. Understanding Group Differences

Social Identities
Ethnicity and Ethnic Identity
Identities Based on Gender, Disability, Age, and Social Class
Study Questions
Applications
Notes

4. Having Expectations for Strangers

The Nature of Expectations
Stereotypes
Intergroup Attitudes
Changing Our Intergroup Expectations
Study Questions
Applications
Notes

5. Attributing Meaning to Strangers' Behaviors

The Perception Process
The Attribution Process
Culture and Attributions
Personality Factors Influencing Our Attributions
Improving the Accuracy of Our Attributions
Study Questions
Applications
Notes

6. Exchanging Messages with Strangers

The Nature of Language and Nonverbal Messages
Cultural Differences in Language Usage
Cultural Differences in Nonverbal Communication
Language Usage in Communicating with Strangers
Improving the Quality of Messages Exchanged with Strangers
Study Questions
Applications
Notes

7. Being Perceived as Competent Communicators

Defining Perceived Competence
Motivation
Knowledge
Skills
Study Questions
Applications
Notes

8. Managing Intergroup Conflict

The Nature of Conflict
Cultural and Ethnic Differences in Conflict
Face Concerns
Characteristics of Intergroup Conflict
Managing Intergroup Conflict
Study Questions
Applications
Notes

9. Developing Relationships with Strangers

Similarities and Differences Across Groups
Intergroup Relationships
Intergroup Relationship Development
Romantic Relationships
Study Questions
Applications
Notes

10. Building Community with Strangers

The Nature of Community
Characteristics of Community
Community and Public Life
Civic Engagement
Diversity and Community
Ethical Issues in Building Community with Strangers
Principles of Community Building
Study Questions
Applications
Notes

REFERENCES
INDEX
ABOUT THE AUTHOR

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