Business Communication - 8th edition

Amy Newman
Amy Newman is a senior lecturer of Management Communication at Cornell University, School of Hotel Administration. She teaches three communication courses: a first-year business communication class (primarily business writing), an upper-level persuasive communication class, and an elective, Corporate Communication. Newman has also taught classes at Ithaca College and Milano--The New School for Management and Urban Policy in New York City. In addition, she has taught several online classes for eCornell. Newman's research focuses on communication technologies, including media choices and companies' responses to social media posts. She has developed several online company scenarios to supplement Cengage business communication textbooks and maintains a blog of communication issues in the news (bizcominthenews.com). For 20 years, Newman held senior-level management positions and consulted with large companies, such as Reuters, Canon, Scholastic, BOC Gases, and St. John's University. Her work focused on leadership development, internal communication, performance management, and automation of human resource processes. Newman has won grants for technology-based learning solutions and awards for teaching excellence and student advising.
Scot Ober
Scot Ober (Ph.D, Ohio State) is a full-time consultant in business communication and document processing. Prior to his consulting career, Dr. Ober was Professor of Business at Ball State University. In addition to having taught Business Communication for over twenty years, he served as Editor of the Business Communication Quarterly for 1995 and 1996 and conducted an MBA-level Distance Learning Program through Ball State University.

Part I: FOUNDATIONS OF BUSINESS COMMUNICATION.
1. Understanding Business Communication.
2. Intercultural and Team Communication.
3. Interpersonal Communication Skills.
Part II: DEVELOPING YOUR BUSINESS WRITING SKILLS.
4. The Writing Process.
5. Revising Your Writing.
Part III: WRITTEN MESSAGES.
6. Neutral and Positive Messages.
7. Persuasive Messages.
8. Bad-News Messages.
Part IV: REPORT WRITING.
9. Planning the Report and Managing Data.
10. Writing the Report.
Part V: ORAL AND EMPLOYMENT COMMUNICATION.
11. Oral Presentations.
12. Employment Communication.
REFERENCE MANUAL.
Language Arts Basics.
Formatting Business Documents.
Common Types of Business Reports.
Glossary.