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Business Dispute Resolution : Best Practices in System Design and Case Management

Business Dispute Resolution : Best Practices in System Design and Case Management - 00 edition

ISBN13: 978-0324015973

Cover of Business Dispute Resolution : Best Practices in System Design and Case Management 00 (ISBN 978-0324015973)
ISBN13: 978-0324015973
ISBN10: 0324015976
Cover type:
Edition/Copyright: 00
Publisher: West Publishing Co. (College)
Published: 2000
International: No

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Business Dispute Resolution : Best Practices in System Design and Case Management - 00 edition

ISBN13: 978-0324015973

Thomas D. Cavenagh

ISBN13: 978-0324015973
ISBN10: 0324015976
Cover type:
Edition/Copyright: 00
Publisher: West Publishing Co. (College)

Published: 2000
International: No
Summary

This text closely examines the topics, issues and challenges surrounding specific companies that have endeavored to creatively address business dispute resolution. The companies examined span a broad spectrum of size and industries, illustrating enlightening real-life applications of business dispute resolution. This text engages the reader through realistic examples and provides concise presentation of business dispute resolution. Each chapter highlights key terms and definitions, thus reinforcing important concepts. Tapping in to the valuable resources available on the Internet, Cavenagh encourages the reader to use the web by pinpointing pertinent sites.

Author Bio

Cavenagh, Thomas D. : North Central College

Thomas D. Cavenagh, JD is Associate Professor of Business Law and Conflict Resolution at North Central College in Naperville, Illinois. He teaches courses in law, ethics and conflict resolution. In addition, he is the founder of and directs the North Central College Dispute Resolution Center. He graduated from Trinity College with a B.A. in philosophy, magna cum laude. Cavenagh's J.D. is from DePaul University College of Law. He is the co-author of the book ALTERNATIVE DISPUTE RESOLUTION FOR BUSINESS by West Publishing Company and has been widely published in a variety of professional journals including Mediation Quarterly. Thomas D. Cavenagh is the recipient of the North Central College Dissenger Prize for Faculty Scholarship and the North Central College Clarence F. Dissenger Distinguished Teaching and Service Award. He was named to the Illinois Leading Attorneys List in 1996.

Table of Contents

1. Introduction to Corporate ADR.

SECTION I: INTERNAL EMPLOYEE ADR PROGRAMS.

2. The United States Postal Service.
3. Sandia National Laboratories.
4. Darden Restaurants.
5. Dollar General Corporation.

SECTION II: EXTERNAL CIVIL LAW ADR PROGRAMS.

6. Air Products and Chemicals, Inc.
7. BP Amoco PLC.
8. Georgia-Pacific Corporation.
9. Snapshot ADR Profiles.
10. Conclusion.



Appendices.
Bibliography.
Index.

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