EVERYDAY FREE SHIPPING on $25 & up - Excludes Marketplace items.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals.
EVERYDAY FREE SHIPPING on $25 & up - Excludes marketplace items & rentals
Business Process Change

Business Process Change - 2nd edition

ISBN13: 978-0123741523

Cover of Business Process Change 2ND 07 (ISBN 978-0123741523)
ISBN13: 978-0123741523
ISBN10: 0123741521
Cover type: Print On Demand
Edition/Copyright: 2ND 07
Publisher: Morgan Kaufmann Publishers, Inc.
Published: 2007
International: No

List price: $58.95

Save $1.00 (2%)

Business Process Change - 2ND 07 edition

ISBN13: 978-0123741523

Paul Harmon

ISBN13: 978-0123741523
ISBN10: 0123741521
Cover type: Print On Demand
Edition/Copyright: 2ND 07
Publisher: Morgan Kaufmann Publishers, Inc.

Published: 2007
International: No

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics. * Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. * The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. * Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. * Offers all new detailed case studies showing how these methods are implemented.

Table of Contents

Business process change p. 1
Enterprise-level concerns p. 28
Strategy, value-chains and competitive advantage p. 31
Understanding the enterprise p. 59
Process architecture and organizational alignment p. 79
Process management p. 109
Measuring process performance p. 139
An executive level BPM group p. 163
Process level concerns p. 195
Understanding and scoping process problems p. 197
Modeling processes p. 231
Task analysis, knowledge workers and business rules p. 255
Managing and measuring business processes p. 295
Process improvement with six sigma p. 315
The BPTrends redesign methodology p. 353
The ergonomic systems case study p. 385
Implementation level concerns p. 425
Software tools for business process analysis and design p. 427
Business process management suites p. 447
ERP-driven redesign p. 473
Conclusions p. 505
Business process modeling notation - BPM core notation p. 513
Business process standards p. 517
Table of Contents provided by Blackwell. All Rights Reserved.

Digital Rights

eBook Requirements
VitalSource Bookshelf Reader
Minimum System Requirements:
  • Windows 7/8, or Mac OS X 10.6 or above
Software Requirements:

eTextbooks and eChapters can be viewed by using the free reader listed below.

Be sure to check the format of the eTextbook/eChapter you purchase to know which reader you will need. After purchasing your eTextbook or eChapter, you will be emailed instructions on where and how to download your free reader.

Download Requirements:

Due to the size of eTextbooks, a high-speed Internet connection (cable modem, DSL, LAN) is required for download stability and speed. Your connection can be wired or wireless.

Being online is not required for reading an eTextbook after successfully downloading it. You must only be connected to the Internet during the download process.

User Help:

Click Here to access the VitalSource Bookshelf FAQ

Digital Rights
VitalSource Bookshelf
Copying: Allowed with no limits
Printing: Allowed with no limits
Expires: Yes, may be used for 365 days after activation
Reading Aloud: Allowed
Sharing: Not Allowed
Min. Software Version: VitalSource Bookshelf
Suitable Devices: PCs, Tablet PCs, Macs, Laptops

Digital Rights Management (DRM) Key

Copying - Books that cannot be copied will show "Not Allowed." Otherwise, this will detail the number of times it can be copied, or "Allowed with no limits."

Printing - Books that cannot be printed will show "Not Allowed." Otherwise, this will detail the number of times it can be printed, or "Allowed with no limits."

Expires - Books that have no expiration (the date upon which you will no longer be able to access your eBook) will read "No Expiration." Otherwise it will state the number of days from activation (the first time you actually read it).

Reading Aloud - Books enabled with the "text-to-speech" feature so that they can be read aloud will show "Allowed."

Sharing - Books that cannot be shared with other computers will show "Not Allowed."

Min. Software Version - This is the minimum software version needed to read this book.

Suitable Devices - Hardware known to be compatable with this book. Note: Reader software still needs to be installed.

List price: $58.95
  • etextbook
  • $57.95
  • Marketplace
  • From