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Business Process Change

Business Process Change - 2nd edition

Business Process Change - 2nd edition

ISBN13: 9780123741523

ISBN10: 0123741521

Business Process Change by Paul Harmon - ISBN 9780123741523
Cover type: Print On Demand
Edition: 2ND 07
Copyright: 2007
Publisher: Morgan Kaufmann Publishers, Inc.
Published: 2007
International: No
Business Process Change by Paul Harmon - ISBN 9780123741523

ISBN13: 9780123741523

ISBN10: 0123741521

Cover type: Print On Demand
Edition: 2ND 07

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Summary

Every company wants to improve the way it does business, to produce goods and services more efficiently, and to increase profits. Nonprofit organizations are also concerned with efficiency, productivity, and with achieving the goals they set for themselves. Every manager understands that achieving these goals is part of his or her job. In this balanced treatment of the field of business process change, Paul Harmon offers concepts, methods, cases for all aspects and phases of successful business process improvement. Updated and added for this edition are coverage of business process management systems, business rules, enterprise architectures and frameworks (SCOR), and more content on Six Sigma and Lean--in addition to new coverage of performance metrics. * Extensive revision and update to the successful BPM book, addressing the growing interest in Business Process Management Systems, and the integration of process redesign and Six Sigma concerns. * The best first book on business process, the most up-to-date book to read to learn how all the different process elements fit together. * Presents a methodology based on the best practices available that can be tailored for specific needs and that maintains a focus on the human aspects of process redesign. * Offers all new detailed case studies showing how these methods are implemented.

Table of Contents

Table of Contents

Business process change p. 1
Enterprise-level concerns p. 28
Strategy, value-chains and competitive advantage p. 31
Understanding the enterprise p. 59
Process architecture and organizational alignment p. 79
Process management p. 109
Measuring process performance p. 139
An executive level BPM group p. 163
Process level concerns p. 195
Understanding and scoping process problems p. 197
Modeling processes p. 231
Task analysis, knowledge workers and business rules p. 255
Managing and measuring business processes p. 295
Process improvement with six sigma p. 315
The BPTrends redesign methodology p. 353
The ergonomic systems case study p. 385
Implementation level concerns p. 425
Software tools for business process analysis and design p. 427
Business process management suites p. 447
ERP-driven redesign p. 473
Conclusions p. 505
Business process modeling notation - BPM core notation p. 513
Business process standards p. 517
Table of Contents provided by Blackwell. All Rights Reserved.

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Other Editions of Business Process Change

Business Process Change by Paul Harmon - ISBN 9780128003879
Business Process Change by Paul Harmon - ISBN 9781558607583