Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Business Process Improvement - 91 edition

by James H. Harrington

Business Process Improvement (ISBN10: 0070267685; ISBN13: 9780070267688)
ISBN13: 978-0070267688
ISBN10: 0070267685

Summary: It's one of the hot topics for the 1990s--how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to ...show more determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enahance the value of this highly practical guide: (1) a chapter of case histories, showing the results of business process improvement, and (2) an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more. ...show less

Edition/Copyright: 91
Cover: Hardcover
Publisher: McGraw-Hill Publishing Company
Published: 04/01/1991
International: No

View Author Bio
View Table of Contents



List Price: $38.00
Used  Currently Sold Out
New  Currently Sold Out
Rental $18.49
Due back 08/01/2014
Rental
Save $19.51 (51%)
  • Free return shipping
  • In stock
  • 21-day satisfaction guarantee
CDs or access codes may not be included
Marketplace sellers starting at $1.99

More prices and sellers below.

The Marketplace on Textbooks.com
Additional Sellers for Business Process Improvement
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (80)  |  New (11)  |  Like New (9)  |  Very Good (25)  |  Good (25)  |  Acceptable (10)

Price
 
Condition
Seller
Comments
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Springys Treasures MI
Irons, MI
Seller Rating: 4.67
1991-04-01 Hardcover Good No Dust JacketWe ship daily! ! !
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Sierra Nevada Books
Reno, NV
Seller Rating: 4.56
Dust Cover Missing. Book has some visible wear on the binding, cover, pages.Biggest little used bookstore in the world.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
AtlantaBookCompany
Atlanta, GA
Seller Rating: 4.59
Dust Cover Missing. Book shows minor use. Cover and Binding have minimal wear and the pages have only minimal creases.A tradition of southern quality and service. All books guaranteed at the Atlanta B ...show moreook Company. Our mailers are 100% recyclable. ...show less
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
UsedBooks123
Toledo, OH
Seller Rating: 4.11
Some wear on book from reading, some spine creases, wear on binding and pages, we guarantee all purchases and ship all items via USPS mail.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Free State Books
Halethorpe, MD
Seller Rating: 4.54
Book shows minor use. Cover and Binding have minimal wear, and the pages have only minimal creases.Free State Books. Never settle for less.
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Once Upon A Time Books AR
Tontitown, AR
Seller Rating: 4.58
1991 Hardcover Good in good dust jacket. Our goal with every sale is customer satisfaction, so please buy with confidence. All orders are shipped the same day or next day. This is a used book in go ...show moreod condition and may show some signs of use or wear. ...show less
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
HippoBooks-DB
Toledo, OH
Seller Rating: 4.56
Our feedback rating says it all: Five star service and fast delivery! We have shipped four million items to happy customers, and have one MILLION unique items ready to ship today!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
HippoBooks-DB
Toledo, OH
Seller Rating: 4.56
Our feedback rating says it all: Five star service and fast delivery! We have shipped four million items to happy customers, and have one MILLION unique items ready to ship today!
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
BreakTimeBooks
Toledo, OH
Seller Rating: 4.18
Good book, great price! We ship daily via USPS. Buy with the best! BN
$1.99
+$3.99 s/h
Add marketplace to your cart
Good
Better World Books
Mishawaka, IN
Seller Rating: 4.63
Shows some signs of wear, and may have some markings on the inside. Find out why millions of customers rave about Better World Books. Experience the best customer care and a 100% satisfaction guarante ...show moree. ...show less
Page:   1     2     3     |   Next >
Close
Close
Close