Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Business Process Improvement - 91 edition

Business Process Improvement (ISBN10: 0070267685; ISBN13: 9780070267688)
ISBN13: 978-0070267688
ISBN10: 0070267685

Summary: It's one of the hot topics for the 1990s--how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to ...show more determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enahance the value of this highly practical guide: (1) a chapter of case histories, showing the results of business process improvement, and (2) an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more. ...show less

Edition/Copyright: 91
Cover: Hardcover
Publisher: McGraw-Hill Publishing Company
Published: 04/01/1991
International: No

View Author Bio
View Table of Contents



List Price: $38.00
Used  Currently Sold Out
New  Currently Sold Out
Rental $22.99
Due back 12/19/2014
Rental
Save $15.01 (40%)
  • Free return shipping
  • In stock
  • 21-day satisfaction guarantee
CDs or access codes may not be included
Marketplace sellers starting at $1.99

75 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for Business Process Improvement
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (75)  |  New (12)  |  Like New (6)  |  Very Good (22)  |  Good (25)  |  Acceptable (10)

Price
 
Condition
Seller
Comments
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
BookBuyers Online1 CA
San Jose, CA
Seller Rating: 4.64
1991 Hardcover Very good
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
BookBuyers Online1 CA
San Jose, CA
Seller Rating: 4.64
1991 Hardcover Very good
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
RF Ventures Booksellers
Pleasant View, TN
Seller Rating: 4.44
Book is in very good condition.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
Wonder Book
Frederick, MD
Seller Rating: 4.64
McGraw-Hill, 04/01/1991, Hardcover, Very Good condition. Very Good dust jacket.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
Silver Arch Books
St Louis, MO
Seller Rating: 4.59
Book shows a small amount of wear - very good condition. Selection as wide as the Mississippi.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
Blue Cloud Books
Phoenix, AZ
Seller Rating: 4.54
This book shows minor wear and is in very good condition. Blue Cloud Books ??? Hot deals from the land of the sun.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
thriftbooks-com
Auburn, WA
Seller Rating: 4.57
Book has appearance of light use with no easily noticeable wear. Millions of satisfied customers and climbing. Thriftbooks is the name you can trust, guaranteed. Spend Less. Read More.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
MotorCityBooks
Brownstown, MI
Seller Rating: 4.59
Book has appearance of only minimal use. All pages are undamaged with no significant creases or tears. With pride from Motor City. All books guaranteed. Best Service, Best Prices.
$1.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
RiverCityBooks
Tualatin, OR
Seller Rating: 4.48
Former owners name inside front cover. VERY GOOD with very light wear to cover and pages. We ship quickly and work hard to earn your confidence. Orders are shipped no later than next business day. We ...show moreoffer a no hassle guarantee on all our items ...show less
$3.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
Book Nook MO
Mexico, MO
Seller Rating: 4.79
1991 Hard cover with dust jacket. Very good condition.
Page:   1     2     3     |   Next >
Close
Close
Close