Buy Textbooks  |  Rent Textbooks  |  Sell Textbooks  |  eTextbooks
Help  |  Questions? 1-877-292-6442
Hello, Sign In
Your Account
0

Business Process Improvement - 91 edition

Business Process Improvement (ISBN10: 0070267685; ISBN13: 9780070267688)
ISBN13: 978-0070267688
ISBN10: 0070267685

Summary: It's one of the hot topics for the 1990s--how to apply quality improvement techniques originally developed for the manufacturing sector to service industries. How to Take the Lead in Business Process Management details how to do it, providing a step-by-step formula that helps companies improve quality and productivity in the support areas. Here in one comprehensive volume is all the information an organization needs to start the improvement process right away: how to ...show more determine customer needs and expectations and deliver the best service; how to establish which processes drive your business; how to create process improvement teams and train team leaders; how to eliminate bureaucracy, simplify the process, and reduce processing time; how to measure progress and provide feedback to participants; how to document the levels of improvement and certify operations and activities; and how to ensure ongoing improvement. Two special features further enahance the value of this highly practical guide: (1) a chapter of case histories, showing the results of business process improvement, and (2) an exhaustive section that guides readers in the application of problem-solving methods, value analysis and process analysis techniques, perfection analysis, work simplification programs, and more. ...show less

Edition/Copyright: 91
Cover: Hardcover
Publisher: McGraw-Hill Publishing Company
Published: 04/01/1991
International: No

View Author Bio
View Table of Contents



List Price: $38.00
Used  Currently Sold Out
New  Currently Sold Out
Rental $22.99
Due back 12/19/2014
Rental
Save $15.01 (40%)
  • Free return shipping
  • In stock
  • 21-day satisfaction guarantee
CDs or access codes may not be included
Marketplace sellers starting at $1.99

74 more offers below.

The Marketplace on Textbooks.com
Additional Sellers for Business Process Improvement
Just for you, we curate a growing list of independent booksellers, giving you even MORE choices when shopping for your textbooks.
Keep in mind: Marketplace orders do NOT qualify for free shipping. More about the MarketplaceMore about the Marketplace

Filter by:   All (74)  |  New (11)  |  Like New (6)  |  Very Good (20)  |  Good (25)  |  Acceptable (12)

Price
 
Condition
Seller
Comments
$30.17
+$3.99 s/h
Add marketplace to your cart
New
Barnes & Noble.com
Various Shipping Locations, USA
Seller Rating: 5
Brand new, ships from the closest shipping location to your shipping address!
$7.00
+$3.99 s/h
Add marketplace to your cart
VeryGood
Top Notch Books TX
Tolar, TX
Seller Rating: 4.63
Blacklick, Ohio, U.S.A. 1991 Hard Cover Very Good in Very Good jacket 8vo-7?"-9?" Tall. Jacket and boards have only light wear. Pages are clean, text has no markings, binding is sound.
$7.47
+$3.99 s/h
Add marketplace to your cart
VeryGood
tuckerstomes VT
Colchester, VT
Seller Rating: 4.67
NY 1991 Hardcover Very Good in Good dust jacket Very lightly used, mild signs of handling-unmarked. Nice, used copy. DJ improved with new, clear Brodart mylar cover.; 0.99 x 9.4 x 6.24 Inches; 274 ...show morepages. ...show less
$7.50
+$3.99 s/h
Add marketplace to your cart
VeryGood
Northshire Bookstore VT
Manchester Center, VT
Seller Rating: 4.97
Hardcover Very good
$7.50
+$3.99 s/h
Add marketplace to your cart
VeryGood
gearbooks NY
Bronx, NY
Seller Rating: 4.6
New York, St. Louis, MO, San Francisco, CA, et al. 1991 Hardcover 1st Printing Very Good in Very Good jacket Academic, Scholarly, Research. 8vo-over 7?"-9?" tall. 274 pp. Solidly bound copy and dj w ...show moreith minimal external wear, crisp pages and clean text. ...show less
$9.99
+$3.99 s/h
Add marketplace to your cart
New
Rupert Day CT
Derby, CT
Seller Rating: 4.24
1991 Hard cover New in new dust jacket. Gift Quality. Brand New. Fast Arrival. Sewn binding. Cloth over boards. 274 p. Audience: General/trade. Gift Quality. Brand New. Fast Arrival.
$9.99
+$3.99 s/h
Add marketplace to your cart
New
Rupert Day CT
Derby, CT
Seller Rating: 4.24
1991 Hard cover New in new dust jacket. Gift Quality. Brand New. Fast Arrival guaranteed. Sewn binding. Cloth over boards. 274 p. Audience: General/trade.
$10.99
+$3.99 s/h
Add marketplace to your cart
Good
SUPER BOOKS
Fort Mill, SC
Seller Rating: 3.71
Buy with Confidence. Excellent Customer Support. We ship from multiple US locations. No CD, DVD or Access Code Included.
$11.15
+$3.99 s/h
Add marketplace to your cart
LikeNew
Rear Books Plus
Brooks, GA
Seller Rating: 5
1991-04-01 Hardcover Like New Fast shipping. Reliable product.
$11.15
+$3.99 s/h
Add marketplace to your cart
LikeNew
BetweenThePages
peachtree city, GA
Seller Rating: 2.96
Fast shipping. Reliable product.
$13.99
+$3.99 s/h
Add marketplace to your cart
VeryGood
text book recycle ny
malone, NY
Seller Rating: 4.56
1991-04-01 Hardcover Very Good We ship everyday and offer PRIORITY SHIPPING.
Page:   < Previous   |     1     2     3     4     5     6     7     8     |   Next >
Close
Close
Close